Server

Summary:

Responsible for guiding the club's members and their guests through a memorable dining experience by attending, anticipating, and exceeding their expectations.


While working as part of a team in a fast-paced, member-oriented environment,


a Server must be knowledgeable, approachable, efficient, energetic, thoughtful and detailed. This position is responsible for demonstrating genuine hospitality by welcoming, creating rapport and delivering a consistent exceptional dining experience.


Essential Duties and Responsibilities include, but are not limited to the following;

• Smiles and greets members by their names whenever possible; makes self-introduction and ensures proper table setup.
• Informs members/guests of daily specials, takes orders for food and drinks and inputs into point-of-sale (POS) system.
• Gauges timing of food delivery to ensure members orders are prepared correctly and appropriate food temperatures are met without rushing or causing undue delays.
• Checks tables frequently to determine if diners have any needs or requests including drink refills, additional bread, butter, desserts, coffee, etc.
• Maintains tables in a neat and orderly manner and cleans as necessary.
• Opens and closes side work to ensure that everything is prepared for efficient service.
• Assists other Servers to ensure that all diners have an excellent dining experience.
• Checks card information supplied by Hostess and opens check under appropriate member number.
• Requests members' number and presents check for signature as necessary.
• Responsible for all member checks and charges with his/her section.
• Thanks members and guests as they exit and invites them to return again.

• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor and grooming standards to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Dining Room Manager and Assistant Dining Room Manager.

Knowledge, Skills and Abilities:

• Must have excellent customer service and interpersonal skills.
• Serving experience required.
• Must be knowledgeable of all food items on the menu, their descriptions and ingredients.
• Must be knowledgeable of wine and liquor offerings.
• Previous club experience preferred.

• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to multi-task and work in a fast-paced environment.

Supervisory Responsibilities:

This job does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information one-on-one to members and guests.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, percentages and rate.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should be proficient with point-of-sale (POS) electronic ordering system.

Certificates, Licenses, Registrations:

Serve Safe Food Handler certificate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, or crouch and taste or smell.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.