Customer Support - Rider Operations - Autonomous Vehicles

Job Description

Job Description

Pay: $25.00 - $26.75 per hour

Job description:

Customer Support – Robo Taxi Rider Operations

ATTENTION: The world of transportation and mobility is rapidly changing. Manpower has opportunities that put you in forefront of this historical shift in technology and people movement.

Manpower is seeking engaged, supportive, and customer focused individuals for exciting opportunities in Las Vegas, NV.

The Customer Support - Rider Operator ensures the success of all customer interactions regarding the organizations robo-taxi service. This role is the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch in Las Vegas, the company is growing this team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking individuals that will excel in a fast-paced, dynamic environment to up-hold a superior level of service for our riders.

As a Customer Support - Rider Operator, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to support development of new operational processes and tools for scale.

Available Shifts

1) DAY SHIFTS: 9:30am-6pm

2) NIGHT SHIFTS: 5:30pm-2am

Responsibilities include:

• Provide live rider support before, during and after missions through a variety of support channels
• Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated
• Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions
• Assist with testing and data collection to evolve processes and tools to support observed customer needs
• Willingness to work flexible shift hours and locations
• Uphold a safety-centric, inclusive, and open-communication culture

Requirements

• 2+ years of experience in customer service, retail, or another customer-facing role
• Experience in high-stress situations, including knowledge of de-escalation techniques
• Experience working in a cross-functional team
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
• Excellent computer skills and problem-solving ability
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments
• Proactive mindset and resourcefulness
• Positive attitude with a growth mindset

Preferred Skills

• Proficiency in various customer support and collaboration tools
• Basic QA testing experience

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Referral program

Shift:

• Day shift
• Night shift

Application Question(s):

• This position requires you are available to work weekends, does such a schedule work for you?

Ability to Commute:

• Las Vegas, NV 89119 (Preferred)

Work Location: In person