Medical Assistant

Job Description

Job Description

Position Summary

We are seeking a Medical Assistant to support our doctors and patients through a combination of clinical, optical, and administrative responsibilities. The ideal candidate is customer-focused, detail-oriented, and enjoys working in a fast-paced healthcare setting.

Responsibilities:

Clinical Support

• Prepare patients for exams by obtaining medical histories and chief complaints.
• Perform preliminary and specialized diagnostic testing.
• Accurately document patient information and maintain confidentiality.
• Assist with contact lens education and training.
• Provide exceptional patient care throughout the exam process.

Optical Support

• Assist patients with frame and lens selections.
• Educate patients on lens options and eyewear products.
• Obtain optical measurements, including PDs and segment heights.
• Support eyewear ordering, dispensing, adjustments, and minor repairs.
• Maintain frame displays and optical inventory.
• Communicate with optical laboratories regarding orders and remakes.

Administrative & Team Support

• Manage patient records, scanning, data entry, scheduling, and phone calls.
• Help maintain efficient patient flow and office workflow.
• Open and close the office according to established procedures.
• Assist with training team members as needed.
• Follow all office policies, procedures, and safety standards.
• Operate and sanitize equipment properly.

Qualifications

Required

• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to multitask and work effectively as part of a team.

Preferred

• Two years or more of customer service, healthcare, retail, or front-desk experience.
• Previous optical or medical office experience is helpful but not required.

No prior optometric experience is required. Training will be provided.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced environment with multiple priorities and interruptions.
• Must be able to work one evening per week until 6:30 PM.

Founded in 1945, Drs. Roush and Will Optometry has grown to include five doctors serving Northeast Indiana from three convenient locations. We are committed to providing exceptional eye care and outstanding patient service in a positive, team-oriented environment.

Company Description

Founded in 1945, Drs. Roush and Will Optometry has grown to include five doctors serving Northeast Indiana from three convenient locations. We are committed to providing exceptional eye care and outstanding patient service in a positive, team-oriented environment.