Senior Director, Call Center Ops & Customer Experience

C20 Cochlear Americas (USA) is seeking a Director, Recipient Customer Service in Lone Tree, CO. This pivotal role oversees a large contact center, aiming to deliver exceptional customer experiences across various service channels. The successful candidate will leverage their extensive leadership experience, optimize service performance, and drive strategic initiatives to enhance operational efficiency. The position offers a competitive salary range of $165,000–$185,000, alongside a comprehensive benefits package including medical insurance, 401(K) matching, and paid time off. Strong leadership and process improvement skills are essential for candidates applying for this exciting opportunity. #J-18808-Ljbffr