Field Services Technician

Field Services TechnicianWe're looking for a hands-on Field Services Technician who enjoys working directly with customers and technology. This role is ideal for someone who likes being out of the office, deploying new equipment, completing on-site installations, and ensuring our clients have a seamless technology experience.You'll serve as the face of our company during onsite visits while working closely with our Help Desk and Project teams. Whether you're replacing workstations, installing network equipment, deploying VoIP phones, or onboarding a new client, you'll play a key role in delivering exceptional service.Client DeploymentsInstall and replace desktops, laptops, monitors, docks, and peripheralsDeploy printers, scanners, and other office equipmentRack and install network equipmentInstall and configure firewalls, switches, and wireless access pointsConfigure and deploy UniFi networking equipmentInstall and configure VoIP phones and hosted PBX systemsPerform workstation refreshes and office relocationsDeliver equipment to customer sites and ensure proper installationProjectsParticipate in new client onboardingsAssist with office expansions, relocations, and technology refreshesTravel throughout the continental United States for customer onboarding and deployment projects as neededWork alongside Project Engineers during larger implementationsCustomer SupportProvide professional onsite technical supportTroubleshoot hardware, connectivity, and basic Microsoft 365 issuesEscalate complex server, networking, and cloud issues to the Help Desk or Engineering teamCommunicate clearly with customers regarding progress and expectationsDocumentationRecord all work performed in ConnectWise ManageUpdate customer documentation after installationsMaintain accurate inventory and asset informationComplete service documentation before closing ticketsWhat We're Looking ForRequired2+ years of IT support experienceExcellent customer service skillsExperience installing Windows workstations and peripheralsBasic understanding of networking conceptsExperience with Microsoft Windows and Microsoft 365Comfortable lifting and moving computer equipment (up to 50 lbs.)Valid driver's license with a clean driving recordAbility to travel overnight for implementation projects when requiredPreferredExperience with:UniFi networkingFortinet or SonicWall firewallsHosted VoIP systemsMicrosoft IntuneConnectWise ManageDatto RMMHardware imaging and deploymentCable management and rack installationsNetwork cabling and patch panelsWhat Success Looks LikeYou are someone who:Enjoys working in different environments every dayTakes pride in clean, organized installationsRepresents the company professionally at customer sitesWorks independently while staying connected with the Service DeskCommunicates effectively with both customers and teammatesIs dependable, organized, and detail-orientedBenefitsCompetitive salaryMedical, Dental & Vision InsurancePaid Time Off and Paid HolidaysRetirement plan with company matchCompany laptop and toolsCompany Vehicle for onsite visitsPaid training and certification opportunitiesCareer growth into Project Engineering or Systems EngineeringTeam-oriented culture with opportunities to work on exciting technologies