Universal Banker

Job Description This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances, building long‑term relationships, and cross‑selling the products and services that will help them be financially successful. Providing personalized, professional service to all members in an exceptional manner, and seeking out opportunities for additional business. Hours: Monday‑Friday 8:45 am‑5:15 pm, every other Saturday 8:45 am‑1:15 pm. Essential Functions Assist members with basic requests related to deposits, withdrawals, check cashing, opening new accounts, completing service requests, and submitting credit applications. Proactively educate members on the features and benefits of the Credit Union’s products and services and actively cross‑sell and make qualified referrals for additional loan, deposit and fee income products and services. Establish trust and lasting relationships with members by building a personal connection through engagement, education, asking open‑ended questions, listening, and having a consultative approach. Maintain a healthy sales pipeline by collecting member contact information and scheduling follow‑ups for individuals who have a further need for engagement. Refer members to financial experts, as needed (e.g. First Mortgage and Financial advisors). Properly diagnose and perform research to resolve moderately complex member issues including communicating with other departments for issue resolution. Consistently exceed established sales goals. Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service. Provide notarial services to members, including witnessing and authenticating documents and verifying members’ identity. Support the branch community by being involved in Wings-sponsored events and/or community events. Stay current on all Wings promotions and participate in contests and activities to support the goals. Follow through on risk and compliance processes and policies to ensure we safeguard our members’ assets, maintain their privacy, and act in their best interest. Provide support to other teams within Retail Delivery, if needed, which may require travel. Perform additional responsibilities as assigned to meet business needs. Qualifications High school diploma required, some college preferred. Proven sales skills and 1 year member service or retail banking experience preferred. Cash handling experience preferred. Knowledge of banking and/or credit union regulations, preferred. Experience recommending products and plans to improve a member’s financial position, preferred. Ability to work efficiently in a fast‑paced and sometimes stressful environment while maintaining quality of service. Excellent member service skills with a member‑focused mindset. Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees. Proficient with MS Office products and general office equipment. Comfortable and confident with self‑service technology. Good organizational skills, detail oriented with strong emphasis on accuracy and integrity. Ability to maintain composure, and problem solve with a positive solutions‑oriented mindset. Excellent verbal and non‑verbal communication skills. Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number). Must have the ability to successfully complete all MLO Registry requirements, including passing background and credit checks and submitting to fingerprinting and other requirements of the S.A.F.E. Act. Notary license required upon hire. Bondable. Pay Range: $22.25‑$23.50 per hour plus incentives and a 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons. Benefits Generous 401(k) match 401(k) discretionary profit sharing Health insurance Dental insurance Vision insurance Life insurance Short‑term and long‑term disability Health savings account with company contribution Employee assistance program Paid vacation, sick, floating holidays and volunteer time off Paid holidays Tuition reimbursement Paid parental leave #J-18808-Ljbffr