Workplace Experience Lead

Workplace Experience Lead

This role leads Workplace Operations for our San Jose, CA, office, ensuring it is safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

The Workplace Experience Lead oversees exceptional experiences at Zoom's San Jose headquarters. This leadership role integrates strategy, operations, facilities coordination, vendor oversight, and cross-functional collaboration. Responsibilities include maintaining a safe, efficient, and welcoming workplace, ensuring alignment with business needs, and promoting operational excellence and improvement.

Key Responsibilities

• Overseeing daily workplace operations and service delivery, ensuring offices remain safe, functional, and operate effectively across all facilities services, upkeep, and workplace standards.
• Developing and implementing operational processes enhances consistency, scalability, and overall satisfaction among employees within the workplace environment.
• Creating an engaging and inclusive workplace environment through programs, events, and initiatives ensures a seamless experience for employees, visitors, and leadership.
• Gathering and acting on employee input to consistently enhance workplace services, leveraging data and usage patterns to guide informed choices.
• Serving as a reliable workplace partner to local leadership, collaborating with People Experience, Technology, Security, and Real Estate teams to support organizational growth and planning.
• Managing vendor relationships, contracts, and service-level agreements, ensuring timely delivery of services within budget and meeting established quality standards.
• Monitoring workplace budgets, invoices, and purchase orders, identifying opportunities to reduce costs while ensuring a high-quality experience is maintained.
• Supporting office relocations, expansions, renovations, and workplace projects while driving ongoing improvement efforts and establishing operational best practices.

What We're Looking For

• Essential - 8+ years of experience in workplace operations, facilities management, employee experience, hospitality, or office management.
• Essential - Demonstrate experience overseeing workplace vendors, service providers, and related contracts and service-level agreements. Demonstrate exceptional operational, organizational, and project management abilities to handle multiple priorities at the same time effectively.
• Essential - Demonstrate expertise in building and maintaining effective relationships with employees across all levels, including senior stakeholders and executive leadership.
• Essential - Demonstrate exceptional written and verbal communication skills to lead change management initiatives and share workplace updates efficiently.
• Essential - Manage budgets, operational expenses, and purchase order processes effectively within a corporate environment.
• Non-Essential - Bring experience from a technology company or high-growth setting with over 1,000 employees.
• Non-Essential - Use workplace analytics tools and space utilization platforms to support informed planning decisions effectively.
• Non-Essential - Possess a recognized credential like Certified Facility Manager (CFM), Facility Management Professional (FMP), or an equivalent professional qualification.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

06/30/26

Zoom Video Communications