Loan Servicing Assistant

Summary

This position is located in the Small Business Administration, Office of Capital Access in Birmingham, AL, Herndon, VA, El Paso, TX, Citrus Heights, CA, Fresno, CA and Santa Ana, CA. The incumbent(s) assist customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off. Incumbent serves as a Loan Servicing Assistant and is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.

Learn more about this agency

Duties

Help

As a/an Loan Servicing Assistant at theGS- 1101-7, some of your typical work assignments may include:

• Providing support services for the purchasing, servicing, and liquidation of commercial loans. Identifies loan documents and completes purchase packages.
• Applying regulations for government loan programs. Determine eligibility of loan servicing actions by utilizing different types and variety of rules and regulations. Apply knowledge in making loan servicing actions.
• Responds to oral requests from banks and borrowers and other financial institutions concerning factual information on payments on loans, interest rates, loan balances, terms and conditions and other credit information.
• Preparing written reports summarizing analysis of problem loan situations. Responds to full range of inquiries related to loan servicing.

Requirements

Help

Conditions of employment

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one year probationary period.

Qualifications

GS-07: One year of specialized experience, equivalent to the GS-05 grade level in the Federal service, obtained in either the private or public sector:

(1) working with residential and commercial loan programs and their collateral requirements; and

(2) performing financial analysis of both personal and business documents to determine eligibility; and

(3) analyzing economic conditions and trends to enable proper collection and liquidation recommendations.

These qualifications must be clearly referenced in your resume.

Substitution for Specialized Experience (GS-7) :

1 full year (18 semester hours) of graduate-level education directly related to the position. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position.

OR

Determine if Superior Academic Achievement is relevant to position based on the OPM qualification standards. If so, insert appropriate language: Superior academic achievement based on one of the following: (1) class standing, (2) grade-point average, or (3) honor society member. For a detailed description of Superior Academic Achievement, please visit the Superior Academic Achievement website.

OR

A combination of education and experience. For example, 6 months of the specialized experience (50% of the experience requirement), and completion of 9+ semester hours or 13+ quarter hours of graduate-level education in a related field from an accredited institution (50% of the qualifying education) would equal 100% of the required experience for the position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

General Business and Industry Series 1101a

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/20/2026.

Education

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Additional information

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments

Career and InterAgency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).

You are eligible for CTAP/ICTAP if:

1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).

2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.

3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.

4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.