Service Concierge

Job Description

Job Description

Job Opportunity: Service Concierge

Location: Ontario, CA 
Department: Service / Sales 
Employment Type: Full-Time and/or Part-Time
Compensation: $17.00–$19.00 per hour (non-exempt, hourly; based on experience and qualifications)
Company: Optima Dealer Services, Inc.

Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory compliance, and maintaining a respectful, safe, and inclusive workplace.

The Service Concierge is responsible for delivering a high-quality guest experience during the vehicle check-out process at the dealership service department. This role ensures that guests receive timely vehicle delivery while maintaining a welcoming, professional, and five-star service environment. The Service Concierge helps manage vehicle flow in the concierge area while providing attentive and courteous assistance to all guests.

Auto Dealership Environment: Work in a vibrant, professional environment supporting luxury automotive dealerships

Customer-Focused Role: Be the welcoming presence that enhances the guest experience

Dynamic Work Atmosphere: Interact daily with guests, service advisors, and dealership staff in a fast-paced environment

Career Growth Opportunities: Opportunities for advancement within dealership operations and guest services

Be a VIP Host: Play a key role in creating memorable five-star service experiences for every guest

Greet guests warmly and assist them during the service check-out process.

Retrieve the service slip ticket and document the vehicle check-out time according to dealership procedures.

Inform guests that their vehicle will be delivered shortly and keep them updated on the status when necessary.

Offer a complimentary bottle of water to guests when available.

Monitor and track vehicle delivery times and guest wait times to ensure efficient service.

Coordinate with service staff and porters to manage vehicle flow in the concierge area.

Deliver the guest’s vehicle promptly once it is ready for release.

Open the vehicle door and thank the guest for visiting the dealership, maintaining professional and courteous communication at all times.

Maintain organization and efficiency in the concierge delivery area to support smooth dealership operations.

General Qualifications

Strong customer service and communication skills

Professional appearance and demeanor when interacting with guests

Ability to work in a fast-paced dealership environment

Strong attention to detail and ability to manage multiple tasks

Reliable attendance and punctuality

Ability to work independently and as part of a team

Ability to stand and walk for extended periods

Ability to move quickly between the service area and concierge area as needed

Ability to perform repetitive tasks associated with vehicle delivery and guest assistance

Ability to lift up to 25 pounds when handling supplies or materials

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Competitive hourly pay within the stated range

Paid sick leave in accordance with California law

Health benefits eligibility (based on employment status and hours worked)

Vacation benefits for eligible full-time employees

Training and advancement opportunities

If you are interested in joining a professional team supporting luxury automotive dealerships while providing exceptional guest service, we encourage you to apply today.

Optima Dealer Services, Inc. is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, national origin, ancestry, veteran status, or any other protected characteristic.