IT - Service Delivery - Sr ServiceNow Developer

Job Title: Sr ServiceNow Developer
Status: Exempt
Reports to: Manager - IT Service Delivery
Department: IT Service Delivery
Job Code: 11516
Pay Range: $123,600.00 - $145,000.00 Annually
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a technical leader who thrives on solving complex problems and mentoring others to achieve excellence. Leading ServiceNow initiatives, designing scalable solutions, and supporting organizational innovation allow you to combine advanced technical expertise with strong leadership skills. Your work helps maximize the value and effectiveness of enterprise technology investments.

WHAT YOU'LL DO:

• Development and Leadership * Lead the design, development, and maintenance of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations. * Develop and maintain custom applications, modules, and integrations with other systems and platforms. * Mentor and guide junior developers, imparting best practices and ensuring quality of code.
• Project Management * Oversee ServiceNow development projects from inception through to completion, ensuring they are completed on time and within scope. * Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions.
• Testing, Deployment, and Optimization * Conduct thorough testing, including unit, integration, and user acceptance testing. * Lead the deployment of updates and new configurations to the production environment, ensuring smooth transitions with minimal disruption. * Optimize ServiceNow configurations to ensure system performance and reliability.
• Documentation * Create and maintain comprehensive documentation for all developed solutions, ensuring they adhere to organizational standards. * Develop technical documentation including system architecture diagrams, data models, and process flow diagrams.
• Support and Troubleshooting * Serve as a technical resource for ServiceNow related troubleshooting, providing advanced support and guidance. * Lead the resolution of complex issues, implementing long-term solutions to recurring problems.
• Continuous Improvement * Promote continuous improvement by identifying and recommending opportunities for process, system, and other efficiencies. * Stay abreast of ServiceNow best practices and new functionalities, integrating this knowledge into the organization’s operations.
• Compliance * Ensure all developed solutions are compliant with the organization's IT policies, procedures, and standards, as well as state and federal regulations.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field required
• Master’s Degree preferred
• 7+ years in software design, programming, maintenance, technical troubleshooting, and documentation required
• 4+ years with ServiceNow deployment and administration required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

If you will work at least 8 hours a week in San Francisco, then pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please note that, as an NCUA-insured financial institution, all selected candidates must satisfy the background screening requirements of the Federal Credit Union Act, which restricts employment of individuals with certain convictions.

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