Network Operations Center Tech (NOC Tech) - Murdock, NE

Job Description

Job Description

Now Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska.
* Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position.  This is not a remote or hybrid position.

Looking for a work schedule with competitive pay? Join our growing team!

✅ Available On-site Shifts:

• 1st Shift: 8:00 AM - 4:00 PM (CST)
• 2nd Shift: 6:00 PM – 12:00 AM (CST)
• 3rd Shift: 12:00 AM – 8:00 AM (CST)

✅ Schedule:

• Full-Time | Monday - Friday
• Part-Time | Saturday & Sunday

✅ Pay:

• $22 - $27 per hour | Based on experience and qualifications

We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends.

•   Location: Murdock, Nebraska

Apply today and become part of a team that values reliability, teamwork, and growth!
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Mission Statement
Connecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Communication Services.

Position Description
The Network Operations Center – Technician is an mid-level position at Isotropic Networks. The position is located at the company’s facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%).

Responsibilities

• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment.
• Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
• Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions.
• Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives.
• Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy.
• Create performance reports for customer systems and services.
• Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
• Executes customer-initiated ‘Service Configuration Requests’ based on Isotropic processes and practices.
• Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed.
• Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
• Use of Isotropic and other vendor software to identify and troubleshoot client’s technical issues accurately and in a timely manner.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge.
• Completing any special project assignments and assisting in other areas during lower customer contact periods.
• Other duties as assigned by Isotropic management.

Requirements

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with operating network management tools and understanding network reporting.
• High level of understanding of troubleshooting methodologies.
• Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC).
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Team player along with the ability to multitask and work in a stand-alone capacity.
• Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified.
• Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis.
• The ability to communicate and understand complex information and ideas.
• Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person.
• Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes.
• Continuously demonstrate a high sense of urgency, with the ability to perform under pressure.
• Candidate must enjoy being part of a close-knit team and helping co-workers succeed.

Minimum Education/Work Experience Preferred

• H.S. Diploma
• Technical Schools (Civilian/Military, SATCOM)
• Associate of Science/Art, Computer Science, Networks, etc.
• Experience with MS Office Suite
• Relevant VSAT Experience (onsite training provided)
• Call center and/or tech support experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50lbs at a time
• Must be able to use both hands
• Repetitive finger motion/computer use
• Must be able to have close and distant vision
• Must be able to crawl in small spaces

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