Order Entry Representative

Job Description

Job Description

Job Title: Order Entry Representative Job Description

The order entry representative provides comprehensive customer support to online shoppers before, during, and after their purchase. In this role, you respond to customer inquiries, process and track orders, resolve issues, and help ensure a smooth and positive online shopping experience for every customer.

• Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner.
• Assist customers with product information, order placement, payments, shipping, returns, and exchanges.
• Track orders and provide accurate updates on shipping status and delivery timelines.
• Resolve customer complaints and concerns courteously and efficiently, following established procedures.
• Process refunds, returns, replacements, and other service requests in accordance with company policies.
• Maintain accurate and up-to-date customer and order information in company systems and order-management tools.
• Collaborate with warehouse, shipping, sales, and other internal departments to resolve customer issues and ensure order accuracy.
• Follow company procedures and service standards to maintain a high level of customer satisfaction.
• Identify recurring customer issues or trends and communicate them to leadership when appropriate.
• Support a positive, team-oriented environment by assisting coworkers and sharing knowledge as needed.

• Excellent verbal and written communication skills.
• Strong customer service mindset with proven problem-solving abilities.
• Comfort using computers, email, chat platforms, and online order-management systems.
• Basic knowledge of e-commerce websites and online purchasing processes.
• Ability to multitask and manage multiple customer inquiries at the same time.
• Strong attention to detail and a high level of accuracy in data entry and order processing.
• Ability to remain patient, professional, and courteous when handling difficult or escalated situations.
• Effective time-management and organizational skills.
• Ability to learn new software, products, and company procedures quickly.
• At least 1 year of office or customer support experience.
• High school diploma or equivalent.
• Strong technical and computer knowledge, including comfort using online chat tools.

• Previous experience in customer service, retail, call center, or e-commerce environments.
• Experience with customer service, data entry, order entry, and order processing.
• Proficiency with Microsoft Office and general office software.
• Friendly and positive attitude with a focus on creating a great customer experience.
• Dependable work habits and the ability to work independently with minimal supervision.
• Team-oriented mindset and willingness to assist coworkers and share best practices.
• Comfort working in a fast-paced online business environment.

This is a fully on-site role based in Lenexa, working in a casual office environment. You will use computers, online chat tools, email, and order-management systems as part of your daily responsibilities. The position offers the opportunity to join a small but growing company and get your foot in the door through a contract-to-hire arrangement, supporting a newly won e-commerce project for a major grocery retailer. You will receive training and ongoing support, and work closely with office and operations teams in a collaborative setting.

This is a Contract to Hire position based out of Lenexa, KS.

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lenexa,KS.

This position is anticipated to close on Sep 4, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.