Customer Care Reps & Bilingual Customer Care Reps

Onsite Customer Care Representatives and Bilingual Customer Care Representatives$16/hr + Monthly Performance IncentivesBilingual Spanish Differential: Additional 15% (Starting wage of $18.40/hr) Monday–Friday | 10:30am–7:00pm | NO WEEKENDS!Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you'll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.Training & Support Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you're fully prepared and supported in your role.Do these qualities sound like you? Our Customer Care Representatives are:Smooth, efficient, and confident phone communicators—the voice of our companyCalm under pressure, adaptable, and resilientCreative problem solvers focused on finding the right solution for each customerOrganized and efficient when documenting accounts while managing multiple tasksFriendly competitors who consistently aim to meet or exceed performance goalsNaturally optimistic, maintaining a positive outlook in challenging situationsUnderstanding, caring, and committed to the success of our customers and organizationWhat's in it for you at CAPITAL Services:Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leaveBilingual differential for fluency in Spanish – 15%Consistent Monday - Friday schedule with no weekend hoursRegular one-on-one meetings with your manager focused on growth and developmentClear career path opportunities, with pay increases at each stepThe little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOUOpportunities to volunteer and give back to the communityAt CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation? We invite you to apply.