RN Program Manager Cardiac Surgery and Structural Heart

SUMMARY

The RN Program Manager reports to the Ambulatory Director of the Cardiovascular Institute. The role is primarily responsible for the planning, direction, and operation of the administrative and clinical aspects of the patient coordination component of the Cardiac Surgery and Structural Heart Clinic. The manager directs and coordinates resources for the delivery of care to patients and their families, collaborating with the MD and Advanced Practice Provider (APP) to provide direction impacting patient care—including screening, education, coordination from the initial visit through procedural recovery, and managing clinical education plans from concept through implementation.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Coordinates daily operational activities required for effective functioning of the patient component of the Cardiac Surgery and Structural Heart Clinic. Provides leadership in the development, validation, implementation, and evaluation of standards, policies, procedures, and critical paths to support the patient care delivery model. Acts as liaison between the hospital, Cardiac Surgery and Structural Heart Clinic, and other aspects of the Cardiovascular Institute. Performs follow‑up support to patients, physicians and APPs. Works with the Medical Directors and CVI leadership to develop, implement and track relevant quality outcome and patient satisfaction measures. Directly manages ambulatory RNs within the practice to ensure clinical quality and regulatory compliance. Collaborates as a skilled communicator among multiple departments simultaneously. Demonstrates ability to be highly organized with foresight for prioritization and action using project management tools. Ensures compliance and achievement of the Hospital‑wide Quality Improvement Plan; works with Medical Directors to regularly update and identify appropriate metrics. Oversees ongoing quality assurance activities by collecting, measuring, and analyzing data, reporting outcomes including length of stay, patient satisfaction, operational and functional measures. Manages and directs community outreach and awareness efforts, developing and overseeing outreach initiatives including continuing education activities for health professionals. Collaborates with MD and APP to assess patient needs, triage patients to appropriate care resources, and conduct direct contact and telephone encounters. Reviews patient history and supporting clinical data to facilitate optimum care. Organizes care conferences with the multidisciplinary staff during the screening process and promotes a team approach to the program. Explains and educates patients and/or family about procedures, teaching based on assessment and expressed needs. Communicates the plan of care and other pertinent information to and from healthcare providers. Participates in development of policies, procedures, and standards of patient care. Participates in developing and maintaining specific patient care plans, clinical pathways, and protocols. Coordinates daily operational activities required for the Cardiac Surgery and Structural Heart Clinic. Assists Clinical and Practice Managers with staff interviews, provides guidance and counsel, offers feedback for performance evaluations, recommends personnel actions, and helps develop standards for staff performance. Collaborates with staff, peers, and Professional Practice Development staff including clinical leaders and specialists to update standards of care and ensure educational needs are met, and participates in new employee orientation. Collaborates with administrative coordinators in scheduling and insurance clearance. Collaborates with CVI Leadership for development of capital and operational budgets to meet patient treatment needs, and participates in administrative meetings regarding the structural heart program operational budget. Performs other duties as assigned.

EDUCATION

Licensure as a Registered Nurse in Rhode Island or by the Nurse Licensure Compact agreement. Graduate from an accredited School of Nursing with current license to practice in Rhode Island. Bachelor’s degree in nursing required; Master’s degree in nursing, business administration, or related field preferred.

EXPERIENCE

Five years of related experience in the management or administration of a physician practice or hospital outpatient department. Knowledge of and compliance with RIDOH, Joint Commission, HIPAA, ACGME and other regulatory bodies and standards. Computer skills including Microsoft Office.

SUPERVISORY RESPONSIBILITY

Supervisory responsibility for up to 5 RNs.

PAY RANGE

$90,334.40‑$180,689.60

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

2 Dudley Street - MOC - N/A Providence, Rhode Island 02903

WORK TYPE

M-F 8a - 5p

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No #J-18808-Ljbffr Lifespan