Hospitality Support Specialist - On-Call

Job Description

Job Description

Hospitality Support Specialist 

About Country Manor

At Country Manor, we build careers, shape futures, create communities where people thrive, and enrich lives for generations to come. As an award-winning leader in senior care, childcare, home health care, and rehabilitation services, we proudly serve nearly 1,000 individuals each day across our growing campuses in Sartell and St. Joseph, Minnesota.

Country Manor is recognized locally and nationally for excellence in quality care year after year. Recent honors include being a ten-time recipient of  Best Senior Living Facility in Central Minnesota and being named the #1 Top Rated Health Care & Rehabilitation Facility in Minnesota in 2026 , among many other accomplishments. With approximately 600 dedicated employees, we believe a supported, engaged team is the foundation of exceptional care- and everything we do starts there.

Job Summary
The Hospitality Support Specialist plays a vital role in creating a clean, safe, and welcoming environment for residents, staff, and visitors. This position provides cross-departmental support within Nutrition/Culinary, Laundry Operations, and Housekeeping to ensure consistent coverage and continuity of services.

This role offers variety in daily responsibilities, with the ability to shift between departments based on operational needs and priorities to support resident care and services.

Responsibilities include maintaining residents’ personal clothing and linens, supporting meal service and dining operations, and ensuring proper cleaning and sanitation of resident rooms and common areas. The Resident Services Generalist follows all infection control, safety, and regulatory guidelines while delivering services with professionalism and respect.

This role requires strong attention to detail, organization, and teamwork, along with the ability to communicate effectively with residents, families, and staff. The ideal candidate is dependable, compassionate, and committed to upholding high standards of cleanliness, safety, and resident dignity while supporting overall campus operations.

Key Responsibilities

• Provide cross-departmental support across Nutrition/Culinary, Housekeeping, and Laundry Operations to ensure consistent staffing coverage and continuity of services.

• Adapt to varying daily assignments across departments based on operational needs, demonstrating flexibility and a team-oriented approach.

• Maintain cleanliness and sanitation of resident rooms, bathrooms, and common areas in accordance with facility standards, infection control guidelines, and regulatory requirements.

• Support dining and meal service, including meal preparation assistance, tray delivery, resident assistance as appropriate, and maintaining a clean and organized dining environment.

• Manage resident personal clothing and linens, including collection, laundering, labeling, distribution, and ensuring items are in good repair and returned promptly.

• Follow all infection control, safety, and proper use of personal protective equipment (PPE) protocols.

• Demonstrate respect and professionalism in all interactions with residents, families, and staff, supporting resident dignity, privacy, and person-centered care.

• Communicate effectively with team members and supervisors regarding resident needs, supply levels, and any concerns impacting service delivery.

• Observe and report changes in resident condition, environmental concerns, or safety risks to appropriate staff in a timely manner.

• Maintain organization of work areas, equipment, and supplies to support efficiency across departments.

• Adhere to all Country Manor policies, procedures, and regulatory requirements while contributing to a positive team environment.

Qualifications:

• Must be at least 16 years of age
• Ability and willingness to maintain cleanliness and sanitation of assigned areas throughout the facility
• Able to understand and follow both written and verbal instructions
• Works well with residents, supervisors, and team members in a cooperative and helpful manner
• Physically and mentally able to perform assigned job duties
• Maintains a neat appearance and adheres to uniform and name badge requirements
• Follows established routines, policies, and the overall mission of the facility
• Previous housekeeping experience preferred, but not required
• Demonstrates patience, professionalism, and tact when interacting with residents, staff, and visitors

Benefits Overview
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

Health & Wellness

*Please note that some benefits are available only for employees working 60 hours or more per pay period.

A Culture of Appreciation

• Longevity bonuses
• Year-end appreciation gifts and routine wage increases
• Annual Staff Appreciation Week featuring large prizes, a grand celebration, and more
• Consistent recognition efforts throughout the year
• Excellent advancement opportunities across more than 20 unique departments

Our first correspondence may come via email. Please keep an eye on your inbox for updates.

Equal Employment Opportunity
Country Manor is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Country Manor provides reasonable accommodations to qualified individuals with disabilities and protected veterans in accordance with applicable laws.

Country Manor Campus, LLC

Country Manor Health Care & Rehab Center

520 1st Street NE

Sartell, MN 56377