Technology Support Specialist

Technology Support Specialist

Francis Parker School (Parker) is a coeducational independent day school in San Diego, California, with 1,330 students in Junior Kindergarten through Grade 12. Founded in 1912, the school's mission is "to create and inspire a diverse community of independent thinkers whose academic excellence, global perspective, and strength of character prepare them to make a meaningful difference in the world." Parker has two campuses: one in Mission Hills (Lower School, Junior Kindergarten - Grade 5), and a second in Linda Vista (Middle and Upper School, Grades 6 - 12).

The Technology Support Specialist provides support to the Director of Instructional Technology and Information Systems in the areas of information technology. The person in this position is responsible for installing and maintaining physical technology systems and will be expected to collaborate effectively with educational technology personnel to ensure that instructional technologies and learning tools are operationally supported.

Primary Responsibilities:

• Manage inventory and maintenance for the following: school-owned employee and student devices, loaner device pool, and printers/copiers. Includes unpacking, configuring, and inventory of new equipment
• Manage imaging process for new and repurposed devices
• Set up and manage student and employee accounts (Google Workspace and other platforms, software, and online systems)
• Supervise the system-wide inventory of educational technology assets, including laptops, iPads, software, etc.
• Supervise and assist technology support skills:
• Perform general troubleshooting and required maintenance of equipment, furnishings (including but not limited to iPads, printers, laptops, projectors, Apple TVs, AV)
• Unpack, configure, and inventory new equipment
• Act as a liaison between students/faculty and the Director of Instructional Technology and Information Systems to ensure that the network meets the daily needs of our school
• Respond to technology help ticketing systems, primarily in the areas of laptops, iPads, Google, printers, and copiers; support help ticket response in other areas when needed
• Must be able to lift 50 lbs. and climb 15 ft

Additional Responsibilities:

• Perform preventive maintenance on device systems, printers, and equipment
• Manage campus phone system, including assignment of extensions and hardware
• Remain current on new developments in software, hardware, networks, telecommunications, training, and maintenance
• Assist with password resets, including Google Suite and other account management
• Technical Support for the Summer and Extended Program Division, especially during the Summer Camps period
• Assist the Director of Instructional Technology and Information Systems with network troubleshooting

Qualifications:

• Two-year/associate's degree or higher required (four-year degree preferred) in Information Technology, Information Systems, Computer Science, or a closely related field
• Advanced knowledge of operating systems, hardware, and software
• Experience in an educational setting is desirable
• Knowledge of Mobile Device management; knowledge of Mosyle a plus
• Functional knowledge of network concepts such as TCP/IP and Ethernet • Fluency and comfort with multiple operating systems, e.g., Google Workspace a plus

Salary and Benefits:

Parker is committed to attracting and retaining the highest quality faculty and staff through a substantial compensation plan, including competitive salary, TIAA retirement benefits, and full medical/dental coverage.

Pay Range: $32 to $36 per hour, based on experience.

Non-Discrimination:

Parker values diversity and seeks talented students, faculty, and staff from different backgrounds. All employment decisions are made without regard to unlawful considerations of race, color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, sexual orientation, gender identity or expression, marital status, religion, national origin, ancestry, ethnicity, creed, age, mental or physical disability, medical condition, genetic information, military or veteran status, or any other basis prohibited by federal, state, or local law.

Application Process:

To be considered, interested candidates must submit the following:

• Online employment application.
• Cover Letter
• Resume

Your application will be considered incomplete if you do not include all required information, including completion of the Employment History, Education, and References sections of the online application, required attachments, and responses to all application questions.