Back Server

ABOUT LITTLE SAINT 

Located in the heart of historic downtown Healdsburg, Little Saint is a vibrant meeting place where guests are invited to connect over food, music, art and conversation. Our mission is to create an environment that is good for the soul, the earth and the community. Inside our 10,000-square-foot space, Little Saint offers up a full-service farm-forward restaurant, cafe and wine shop with a focus on plant-based cuisine. The building is home to exciting live music and thought-provoking conversations, as well as a series of film screenings and performances to benefit local artists and our farming community.

 
SUMMARY OF POSITION 

We are hiring a Back Server to join our growing Little Saint team!

ROLE RESPONSIBILITIES

• Understand and perform to the expectations of Little Saint’s Service, Food, Beverage and Wine manuals.
• Maintain a clean, organized and sanitary service stations/ work environment. Handle all equipment with care and caution. 
• Ensure equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Work under the direction of the Server or General Manager to ensure efficient and seamless guest service.
• Communicate the needs of the guests with urgency at all times.
• Participate in Pre-Shift meetings, asking questions about menu items, meal composition and wine choices that are new or may be unclear. 
• Assist with new member training by positively reinforcing successful performance and giving respectful and supportive peer coaching as needed.
• Be ready and willing to assist fellow team members as situations arise to ensure guest service standards and efficient operations.
• Communicate with managers and staff to ensure the most pleasurable dining experience possible. Alert management to any guest dissatisfactions or areas of potential conflict or deficiency.
• Properly manage time and resources and work efficiently with minimal supervision.
• Perform all side work applicable to the assigned station. Check dining room for any work that has been overlooked.
• Perform all other duties as assigned.

IDEAL QUALIFICATIONS

• Experience in food and beverage service and/or customer service preferred
• Prior experience as a busser, back server, food runner or other service role preferred
• Eagerness to learn about food and beverage preparation on an ongoing basis
• Ability to engage with guests
• Commitment to excellence, quality and sincere hospitality
• Ability to walk and stand for extended periods, and the ability to lift up to 30 pounds
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays
• Neat and well-groomed appearance
• Desire to work as part of a high-energy, efficient team in a fast-paced environment 

COMPENSATION

• Competitive Wage
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• 401(k) 
• Employee dining and wine discounts
• Employee Assistance Program - Counseling, Legal and Financial Services
• Referral Bonuses
• Uniform

THIS PERSON SHOULD STRIVE TO

• Make a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• Be decisive, taking initiative for making things happen, anticipating issues, and developing contingency plans
• Be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy to their team.
• Be motivated and committed, approaching all tasks of all sizes with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• Be flexible, responding with urgency and positively to changing environments
• Maintain team focus via cooperation and support to other team members in the pursuit of company and department goals
• Be a role model to the team, embodying the values of the Little Saint management team. 

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Little Saint reserves the right to alter the duties of this role.

Little Saint is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Little Saint is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and opportunities for growth and career development.