Administrative Manager

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing the daily operations of administrative services within the organization, ensuring smooth and efficient workflows. This role oversees office functions, staff coordination, and provides administrative support to various departments, working to enhance administrative processes, ensure compliance with organizational policies, and support overall operational goals.

Essential Functions

• Manages daily administrative operations, including scheduling, correspondence, and office logistics.
• Coordinates with department heads to ensure that administrative support is aligned with departmental needs.
• Monitors and improves office workflows and processes to increase efficiency.
• Ensures compliance with hospital policies, procedures, and regulatory requirements.
• Supervises and trains administrative staff, managing performance and providing development opportunities.
• Oversees budgeting for office supplies and administrative resources, ensuring cost-effective management.
• Assists in preparing reports, presentations, and documentation for senior leadership.
• Acts as a liaison between the administrative team and hospital leadership to facilitate communication.

Qualifications

• Education Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required
• Experience Experience in administrative management or office administration, preferably in a healthcare setting 5-7 years required and experience in a supervisory or leadership role 2-3 years required

Knowledge, Skills and Abilities

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office software and administrative technologies.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience in managing and mentoring a team.

Additional Job Details (if applicable)

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Drawing on extensive professional experience and a broad understanding of organizational development and administration, the Administrative Manager - Research Operations leads development and implementation of strategy to advance the mission of the Medical Practice Evaluation Center (MPEC), an internationally recognized clinical research and modeling research group within the Massachusetts General Hospital.

Responsibilities – Organizational Strategy & Operations

• Partner with MPEC leadership to develop and implement a strategic plan that advances the Center's research, training, and operational goals.
• Lead initiatives that strengthen collaboration across MPEC programs, support organizational growth, and expand federal, foundation, philanthropic, and institutional partnerships.
• Oversee development and implementation of Center-wide operational policies, processes, and best practices to promote efficiency, compliance, and continuous improvement.
• Direct MPEC communications and external engagement efforts to increase visibility, disseminate scientific achievements, and strengthen relationships with community, academic, and funding partners.
• Provide strategic oversight of operational resources, including space planning, technology, equipment, and infrastructure supporting research activities.

Responsibilities – Personnel Leadership & Administration

• Provide leadership and strategic oversight for recruitment, onboarding, workforce planning, mentorship, retention, and professional development of MPEC staff.
• Serve as a resource on human resources policies and practices, ensuring compliance with institutional requirements and supporting employee wellbeing.
• Oversee performance management processes, including annual evaluations, goal setting, compensation actions, employee development, and corrective action planning when necessary.
• Supervise key operations personnel and ensure effective administration of recruiting, procurement, equipment management, onboarding, and related operational functions.

Remote Type

Onsite Work Location 100 Cambridge Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range

$70,990.40 - $103,230.40/Annual Grade 7

At Mass General Brigham, we believe in recognising and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilise employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.