Information Technology Technician

Title: Information Technology Technician Location: Terre Haute, IN, US, 47803 Property: Terre Haute Casino Resort Benefits 401k Plan with company match Employee Stock Purchase Plan (15% discount) Health, Dental, & Vision Insurance Flexible Spending Account Health Savings Account Company Paid Short-Term and Long-Term Disability Plans Company Paid Basic-Term Life Insurance Paid Time Off Tuition Reimbursement ($5,200 per year for undergrad and graduate course work) Team Member Discounts Ford Affiliate Program Verizon AT&T TicketsAtWork Skechers Sherwin Williams Meal Discounts Fun Team Member Events Company-Sponsored Volunteer Opportunities Team Member Recognition Program Advancement opportunities and the chance for further professional development are also available. Job Summary Information Technology technicians support all PC users, all pc hardware, and all related applications. This position ensures all team members can access the required technology and information required for their respective job functions. Essential Duties And Responsibilities Provide stellar customer service to all team members, vendors, and guests of Terre Haute Casino Resort. Provides 24/7 on-call support for complex and critical computer application problems and issues. Offers support to the Information Technology staff for duties as assigned. Performs all duties necessary to ensure high reliability of users and computer systems, as assigned. Review and adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Terre Haute Casino Resort. Must complete a minimum of 20 hours of training quarterly in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology. Regularly required to stand, walk, kneel, reach with arms and hands, bend, crawl in small spaces and have the ability to lift up to 50 pounds. During project prep and go live weeks, the schedule is subject to change to accommodate the demands of the current project, as determined by the department or project leadership. Schedules are subject to change to accommodate business needs. All other duties as assigned. Required Skills And Abilities Required Stellar verbal communication skills suitable for a professional and fast-paced environment. Type 50 WPM Advanced Knowledge of Microsoft Active Directory Advanced Knowledge of PC Components Advanced Knowledge of Windows Server 2016 & Up Preferred Casino Gaming Experience Aristocrat Oasis Administration Project Planning Education And Experience Minimum of 3 years performing day-to-day end user support in a Microsoft Windows 10 environment, or a minimum combination of 3 years of related education and work experience. Candidate must possess both verbal and written skills necessary to effectively communicate with the media, governmental officials, and the public. Must be able to communicate effectively with all levels of the organization. Licenses and Certifications Must be able to maintain a license issued by the Indiana Gaming Commission CompTIA I.T. Fundamentals CompTIA Network+ CompTIA Security+ CompTIA CySA+ CompTIA Server+ CyberSecurity (Any Professional Certification) Microsoft Office 365 Certified Computer Skills Candidate must be experienced in Microsoft Office. Physical Requirements & Working Conditions The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles. The noise level in the work environment ranges from moderate to high. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr