Insurance Customer Service Representative (CSR)

Job Description

Job Description

The Opportunity

At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages. As an Insurance Customer Service Representative, you'll do more than answer questions—you'll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. If you're organized, dependable, and enjoy working with a collaborative team, we'd love to meet you.

Please complete our Culture Index survey as part of your application:

What You'll Own

• Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service.
• Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes.
• Maintain accurate client and policy information within AMS360.
• Coordinate inspections, audits, reports, and other servicing activities to support policy administration.
• Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements.
• Collaborate with producers and teammates to deliver a seamless customer experience.
• Identify opportunities to improve processes while providing exceptional service to every client.

What You'll Bring

• High school diploma or equivalent required; college coursework or degree preferred.
• Two or more years of customer service experience; insurance experience preferred.
• Alabama Property & Casualty Producer License preferred or willingness to obtain.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Excellent organizational skills with strong attention to detail.
• Outstanding verbal and written communication skills.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• A positive attitude, strong work ethic, and commitment to delivering exceptional customer service.

Why South Shore Insurance?

At South Shore Insurance, our success starts with our people. We believe in creating an environment where coworkers feel valued, supported, and empowered to make a meaningful impact every day. In return, you'll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement.

• Employer-paid medical, dental, and life insurance benefits
• 4% Comany Safe Harbor Match 401k Contribution 
• Paid maternity/paternity leave
• Generous paid time off/Company holidays
• Annual education stipend
  

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Ability to frequently use hands and fingers for keyboard and computer work.
• Ability to view computer monitors for extended periods.

Equal Opportunity Employer

South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.