(USA) Operations Manager

Responsibilities Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations and championing company sponsored programs, events and sustainability efforts to associates, customers and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring and actively listening to associates, assigning duties, evaluating performance and providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and providing tours and feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved, reviewing and evaluating PL (Profit Loss) statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance and participating in analyzing economic trends and community needs for budget forecasting. Coordinates and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices. Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments. Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling the Walmart values to support and foster our culture, and holding oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste and participating in local giving. Makes decisions based on data insights and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change. Minimum Qualifications 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing. Location 215 CALIFORNIA ST, WOODLAND, CA 95695-2910, United States of America Benefits and Compensation The annual salary range for this position is $71,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges). State Pay Differential: This job has an additional differential to meet legislative requirements, where applicable. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. #J-18808-Ljbffr Walmart Inc.