AI Solutions Engineer

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success, and that is why we focus on creating opportunities rooted in our employees' purpose and passions. Join Office1 and Shape the Future of IT Solutions At Office1, we align our employees' goals with our commitment to customer success, creating a culture that fosters purpose and passion. Since 1995, we've been delivering innovative technology solutions to SMBs and have become one of the fastest-growing managed service providers in the Western U.S. We are seeking an AI Solutions Engineer to join our team. In this role, you'll turn our internal knowledge and manual processes into practical AI‑assisted workflows – and help bring that capability to our clients. You'll build from the ground up: modernizing our data, developing our internal "company brain," automating the processes that slow our team down, and growing into our go‑to resource for AI workflows. Build AI that saves real hours - from the ground up At Office1, we're putting AI to work on the actual problems our team and our clients face every day. We're hiring our AI Solutions Engineer to lead that build: turning our internal knowledge and manual processes into practical AI‑assisted workflows, then bringing that capability to our clients. This is a hands‑on, build‑from‑near‑scratch role with real ownership. You'll start by helping modernize our CRM data (a short onboarding project with our Dynamics engineer) so you know our data inside out – then you'll build our internal "company brain" and automate the processes that eat our team's time. What you'll do in your first six months: Help migrate and validate our CRM data alongside our Microsoft Dynamics engineer. Build v1 of our internal "company brain," an AI system that answers questions from our own knowledge, with cited sources, measured against a real test set. Automate at least two internal workflows with measurable time savings. Deliver at least one AI workflow for a client, to an agreed quality bar. What we're looking for You've built a retrieval/RAG system or AI agent over real documents – you understand chunking, retrieval, and keeping a model grounded so it doesn't make things up. You can take a vague request and turn it into a clear, testable spec before writing any code. You check AI quality with test sets and criteria, not just by eyeballing a few outputs. You know LLMs fail in specific ways (hallucination, confident wrong answers, prompt injection) and you design for it. You're comfortable in a Microsoft/Azure environment, or you can get there fast. Working knowledge of breaking processes into automatable steps, handling sensitive data safely, and keeping AI costs reasonable. This role is a great fit if you like building practical things that save real hours, want to own an AI capability from the ground up, and are early in your AI engineering career and eager to grow into our team's AI expert. It's probably not a fit if you want a pure research role or would rather work only on a polished existing platform – this is a hands‑on, greenfield environment. Ready to build? Apply with your resume. Be ready to discuss an AI workflow or system you've built and what you learned from it. Diversity Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team. What We Offer Paid time off, holidays, and vacation Comprehensive medical, dental, and vision coverage with generous contributions Supplemental benefits such as STD/LTD, life, EAP 401(k) matching Onsite parking, gym, showers, and activity rooms Location Las Vegas, NV 89101 (Required) This is an onsite position in Las Vegas, NV. There is no hybrid or remote work available. #J-18808-Ljbffr