Registration Services Representative
$17.71 - $25.28 per hourMass General Brigham
Patient Registration Specialist
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Qualifications
Essential Functions
- Greet patients and provide a warm and welcoming environment during the registration process.
- Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
- Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
- Provide exceptional customer service to patients, family members, and visitors.
- Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
- Assist patients in completing registration forms and explain the registration process.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
Knowledge, Skills and Abilities
Knowledge of medical terminology and insurance processes is beneficial.
Familiarity with electronic health record (EHR) systems and registration software.
Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
Strong attention to detail and accuracy in data entry and documentation.
Ability to handle confidential and sensitive information with discretion.
Proficiency in using office software applications, such as word processing, spreadsheets, and email.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
300 Granite Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $25.28/Hourly
Grade
2
Mass General BrighamVacancy posted 2 days ago
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