Dispatcher/Customer Experience Coordinator

Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We will celebrate our 100 years in business in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Dispatcher/Customer Experience Coordinator - Build an Exciting Career with GSM Services

Work Schedule:

Monday, Tuesday 10:00 am - 8:00 pm On Site

Saturday, Sunday 8:00 am - 8:00 pm Remote

Are you passionate about helping people and creating exceptional customer experiences? Do you thrive in a fast-paced environment where your communication and organizational skills make a real difference? If so, GSM Services is looking for you!

We are seeking a motivated Dispatcher/Customer Experience Coordinator who is ready to grow their career with a company committed to delivering Comfort & Peace of Mind to our customers and team members. This is more than just a job-it's an opportunity to join a supportive team, develop valuable skills, and build a long-term career with a respected industry leader.

What You'll Do

As a key member of our customer experience team, you will be the friendly and professional voice of GSM Services. You will help ensure every customer interaction reflects the high standards our company is known for.

Your responsibilities will include:

• Answering and directing incoming customer calls with professionalism and care
• Making outbound follow-up calls for service and sales opportunities
• Scheduling service and sales appointments efficiently
• Taking and relaying accurate phone messages
• Providing helpful information and support to customers
• Assisting with general administrative and clerical tasks
• Ordering parts needed for service repairs
• Confirming appointments for multiple divisions
• Participating in the on-call phone support rotation for weekends and holidays
• Debriefing service appointments and ensuring accurate communication across teams

What We're Looking For

We are searching for someone who brings energy, professionalism, and a strong commitment to customer service.

Qualifications:

• 1+ year of customer service or customer experience preferred
• Professional and positive personal presentation
• Strong attention to detail and organizational skills
• Ability to take initiative and work reliably in a fast-paced environment
• Excellent verbal and written communication skills with customers and team members
• Strong multitasking ability in a dynamic environment
• Good interpersonal and problem-solving skills
• Proficiency with computer systems and common office software (MS Word, Excel, Outlook)
• Ability to read and write English at a high school level

Additional Information

• Some overtime may be required
• Must be dependable and able to manage multiple priorities with confidence

Benefits & Perks

At GSM Services, we believe in taking great care of our team-on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program -your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

Why Join GSM Services?

At GSM Services, you'll be part of a team that values professional growth, teamwork, and outstanding customer care . We believe in investing in our people and creating opportunities for long-term success.

If you're ready to turn your customer service experience into a rewarding career , we'd love to hear from you!