Medical Assistant/Patient Care Coordinator

Medical Assistant/Patient Care Coordinator

Are you a patient-focused Medical Assistant/Patient Care Coordinator who enjoys supporting both patients and providers? Apply today and help deliver exceptional care through efficient scheduling, seamless patient coordination, and compassionate support.

Pay: $28.00–$42.00 per hour (DOE)

Shift Days: Monday to Friday

Shift Times: 8-hour day shifts

Duration: 13 weeks initially

Location: Palo Alto, CA (Rotating coverage across multiple Bay Area clinic locations)

Work Location Flexibility: This position requires rotating coverage across clinic locations in Palo Alto, Emeryville, Redwood City, and South Bay based on operational needs. Primary coverage needs are currently in Palo Alto and Emeryville. Commuting distance will be considered when assigning coverage. Candidates must be flexible with location assignments and occasional short-notice coverage requests, which may be communicated approximately two hours before the scheduled start time.

Benefits

• Great working location
• Health insurance
• Refer-a-friend bonus
• Weekly payroll
• 24-hour accessibility
• Personalized service

Required

• High School Diploma or GED equivalent.
• Medical Assistant Certificate from an approved diploma school/institution or equivalent documented training.
• Current Basic Life Support (BLS) certification from the American Heart Association (AHA).
• Minimum of 1–2 years of experience as a Medical Assistant.
• Experience administering immunizations/vaccines.
• Willingness and ability to provide rotating coverage across multiple clinic locations as needed.

Responsibilities

• Function as a member of the patient care team, supporting both clinical and administrative operations.
• Perform clinical tasks and procedures to support the delivery of patient care and promote efficient use of the physician's time.
• Perform clerical duties required to complete patient check-in and check-out.
• Assist patients in obtaining services in a timely manner while ensuring efficient utilization of physician appointment schedules.
• Coordinate referrals, service authorizations, patient rooming, and other clinic front desk activities.
• Prepare necessary information, including laboratory and procedural results, equipment, and supplies for examinations.
• Assist physicians with procedure setups, patient procedures, and examinations.
• Perform patient care activities, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations), injections, and other necessary tests.
• Administer medications following approved procedures and only after verifying the medication and dosage with a licensed professional.
• Process prescription refill requests according to established procedures.
• Perform waived testing as required, including urine dipstick testing, urine pregnancy testing, blood glucose testing, EKGs, and immunizations.
• Collect and send specimens to appropriate laboratories for testing according to established protocols.
• Assist physicians in maintaining preventive health measures for assigned patients.
• Promptly and accurately report patient concerns, symptoms, reactions, and changes in condition to licensed clinic personnel.
• Schedule, update, and maintain physician appointments for new and returning patients using the scheduling system.
• Schedule radiology appointments.
• Maintain clean and orderly examination rooms, hallways, and work areas.
• Respond effectively to inquiries from patients, family members, and referring physicians, providing accurate and timely information.
• Provide patient information, referrals, and customer service.
• Act as a patient advocate, coordinator, and liaison with the community.
• Serve as a non-clinical liaison, concierge, or navigator for referred patients before, during, and after their healthcare encounters.
• Inform patients of authorization requirements and collect applicable payments.
• Collect patient demographic and insurance information, enter data into appropriate systems, and assign medical record numbers.
• Verify that appropriate insurance verifications and authorizations are completed before patients see their providers.
• Ensure timely communication of patient messages to physicians.
• Provide rotating coverage across assigned clinic locations to support continuity of patient care and clinic operations.

Required Knowledge, Skills and Abilities

• Knowledge, skills, and abilities sufficient to perform assigned responsibilities effectively.
• Knowledge of medical terminology and the ability to apply it in daily responsibilities.
• Knowledge of medical coding and billing regulations.
• Proficiency with computer systems and software used in healthcare settings.
• Strong verbal and written communication skills.
• Ability to identify problems and develop appropriate solutions.
• Excellent customer service skills when interacting with patients, families, and staff, including during high-volume or stressful situations.
• Ability to work independently and collaboratively as part of a patient care team.
• Ability to follow instructions and established standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care procedures.
• Strong business communication skills, including clear and concise clinical documentation.
• Willingness to maintain and update clinical knowledge through continuing education, training, and professional development.
• Ability to understand and apply population health concepts, inventory management practices, and patient service principles.
• Flexibility to work across multiple clinic locations and accommodate occasional short-notice coverage assignments.

About Us Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That is why so many hospitals, clinics, and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions, and a team that supports you, we can help!