Food Team Member - Dollywood Theme Park - Part Time Seasonal

Food Team MemberAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Food Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Food Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Food Team Member position is a frontline position responsible for a wide variety of tasks to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesResponsible for prompt attention to a wide variety of tasks within food servicesTakes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering Guest questions about menu items and pricing, and proper cash handling procedures when applicableStocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of productProvides prompt, courteous attention to Guest orders while serving and/or preparing high quality food for our Guests' enjoymentProvides prompt attention in correctly filling supply orders received by verbal, radio transmission and written ordersFilling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering Guest questions regarding menu items and pricingMaintains cleanliness in all work areas while moving throughout the ParkPrepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirementsMaintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etcGreets each guest cordially, treating each Guest with individualized attentionProvides continuous service and attention to details, ensuring Guest satisfactionSuggestively sells to Guest and thank them for coming, ensuring exceptional customer service through end of transactions and interactionsWilling to work at different locations on Park, maintaining knowledge and training of multiple positions within Culinary departmentBe able to answer Guests' questions concerning Park layout and menu item availabilityUnderstands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelinesBe compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guestsFollows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate mannerUnderstands and follows all Start Fresh proceduresLearns and memorizes 5-Critical Safety StandardsEducation and Experience RequiredMust be at least 14 of age Employees may be required to be 18 years of age to operate some equipmentAt least 6 months of previous foods experience preferredAt least 6 months of previous customer service preferredBasic computer skills requiredOffers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screeningKnowledge, Skills, and AbilitiesAble to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicatedAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesAble to project Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be willing to constantly improveMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust tolerate a fast-paced environmentMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etcBasic math skills necessary to count out change to guests as applicableMust take Start Fresh training, as well as implement all safety aspects of Start Fresh trainingMust be able to work and tolerate temperatures ranging from 0 to 120 degrees while working in indoor and outdoor locationsMust comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling ProceduresPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsAble to sit and/or stand for long/short periodsMust have manual dexterity necessary to complete all job dutiesThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.