Volunteer Engagement Specialist

Qualifications: Must be 18 years of age or older and possess a high school or equivalency diploma. College degree and/or related experience in the field preferred. Intermediate skills in Word and Excel. Good organizational, communication and planning skills. Strong people skills including the ability to work with people of different backgrounds and levels of understanding. Availability to work days, evenings, and weekends. Must possess a valid New York State Driver's License and have the ability to obtain and maintain power equipment and food safety certifications. Prior experience operating power equipment in a warehouse setting preferred.

Physical Requirements: This position works in a typical warehouse setting and will be exposed to extreme temperatures and/or weather conditions. There will be extended periods of standing, bending, lifting, balancing, and handling materials. This position will normally have routine opportunities for the employee to alter their physical stance or change eye focus. This position will require the safe use of power equipment. Employee should have the ability to lift up to 50 pounds without assistance.

Position Summary: Responsible for recruiting, coordinating, scheduling, and working with individual and group volunteers. Conducts community outreach and assists with recognition events.

This is a permanent full-time position consisting of 40 hours per week as follows:

Tuesday 7:30 am - 4:00pm

Wednesday 7:30 am - 4:00pm

Thursday 12:30pm-9:00pm

Friday 7:30 am- 4:00 pm

Saturday 7:30am - 4:00 pm

Duties and Responsibilities:

1. Supervises, schedules and works with volunteers to sort and re-pack food and non-food products in the warehouse.

2. Completes accurate paperwork for volunteer hours and products sorted.

3. Fields inquiries and maintains regular communication with volunteers via email and telephone in a timely manner.

4. Schedules volunteers using the CERVIS system.

5. Coordinates volunteers for off-site events and assists with other projects as needed.

6. Conducts outreach to community groups.

7. Assists with volunteer recognition events.

8. Contributes ideas and materials to the department and organization's newsletters as needed.

9. Works with volunteers and staff in other areas of the operation as needed.

10. Maintains a clean and safe workspace.

11. Inspects power equipment prior to use.

12. Follows all safety standards and procedures.

13. Works independently and collaboratively with other departments and employees in support of the mission of the Food Bank.

14. Adheres to the Food Bank's Employee Code of Conduct.

15. Performs other duties as assigned.

The full-time Volunteer Engagement Specialist works alongside individual and group volunteers and other Volunteer Department staff at the Regional Food Bank, where each year more than 20,000 people donate their time.

This is a hands-on position that involves working with volunteers to sort and repack food and non-food products in the warehouse. Warehouse experience is helpful but not required.

The successful candidate is someone who is:
• Dependable and has a strong work ethic
• Energetic, good with people, and a team player
• Able to communicate various instructions coherently and provide an educational component to volunteers (training on topic provided)
• Become savvy in the use of CERVIS, a volunteer scheduling software program (training provided)
• Able to correspond with and schedule high volumes of volunteers on a daily basis
• Able to work in a physically active, fast-paced environment
• Able to stand, walk, and lift up to 50 pounds on a regular basis
• Able to work in a warehouse where temperatures fluctuate
• Responsible for opening and closing the building
• Available weekdays, weeknights and one weekend day on a prearranged schedule
• Able to receive a forklift operator's license with training provided by the Food Bank
• Able to provide own steel-toe shoes (annual compensation is provided)
• Committed to the cause of hunger relief and serious about working hard for a good cause

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. The statements are not intended to be an exhaustive list of all duties, responsibilities, and skills required of an employee performing this position.

Regional Food Bank is committed to providing a workplace free from discrimination or harassment. We expect every member of the Food Bank to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. The Regional Food Bank complies with all federal, state, and local equal employment opportunity laws. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.