Renewal Operations Analyst

Kforce has a client that is seeking a Renewal Operations Analyst in Utah Valley, UT. Summary: We are seeking a highly analytical operations professional to support a fast-growing SaaS organization. This role will partner closely with the Renewals organization to drive operational excellence, improve business processes, and translate business requirements into scalable Salesforce-based solutions. Responsibilities:

• Partner with Renewals leadership to support forecasting, retention, churn analysis, and operational reporting
• Gather business requirements and design scalable process and system improvements
• Configure and enhance Salesforce workflows, reporting, dashboards, routing logic, and operational tools
• Develop and maintain operational frameworks, KPIs, and analytics that support business objectives
• Collaborate across Operations, Finance, Systems, and Revenue teams to drive efficiency and process improvements
• Support compensation, quota, territory planning, and related operational initiatives as needed
• Direct experience supporting a Renewals organization (required)
• Strong Salesforce administration and reporting experience
• Experience translating business requirements into technical solutions
• Experience building operational processes, workflows, reporting, or routing models
• Background in Revenue Operations, Renewals Operations, or Sales Operations
• Proven analytics and data-driven decision-making skills

• Salesforce Administration background
• Revenue Operations or Renewals Operations experience within a SaaS environment
• Experience with compensation plans, quotas, commissions, or incentive programs
• Territory planning, customer health scoring, pricing analysis, or lead-routing experience
• Experience working in high-growth technology organizations