General Manager

Job Title: Casino General Manager

Job Description

The Casino General Manager provides overall leadership, strategic direction, and hands-on management of all casino operations. This role ensures exceptional guest experiences, drives revenue growth, maintains strict regulatory compliance, and promotes a culture of operational excellence. The General Manager oversees gaming operations, guest services, facilities, food and beverage, finance, and human resources, while fostering a safe, productive, and customer-focused environment.

Responsibilities

• Direct and oversee all casino operations to ensure profitability, efficiency, and exceptional guest service.

• Lead, develop, and mentor department managers and supervisors to achieve operational and financial goals.

• Develop and execute business strategies to increase revenue, improve guest retention, and enhance overall casino performance.

• Monitor financial performance, budgets, labor costs, and key performance metrics, and take corrective action when needed.

• Ensure compliance with all tribal, state, federal, and gaming regulatory requirements.

• Partner with department leaders to improve operational processes, guest satisfaction, and employee engagement.

• Maintain a visible presence on the casino floor and proactively address operational concerns and guest issues.

• Oversee staffing plans, workforce development, performance management, and succession planning initiatives.

• Review gaming operations, security procedures, and risk management practices to ensure asset protection and regulatory compliance.

• Collaborate with marketing teams on promotions, special events, loyalty programs, and guest engagement initiatives.

• Build and maintain positive relationships with regulatory agencies, vendors, community partners, and executive leadership.

• Promote a culture focused on safety, accountability, teamwork, and service excellence across all departments.

Essential Skills

• Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or a related field; equivalent experience may be considered.

• 7+ years of progressive leadership experience in hospitality, gaming, casino, hotel, resort, or entertainment operations.

• Proven experience managing multiple departments and large teams in a fast-paced environment.

• Strong knowledge of budgeting, financial analysis, labor management, and operational planning.

• Excellent leadership, communication, problem-solving, and decision-making skills.

• Ability to obtain and maintain all required gaming licenses and certifications.

• Demonstrated strength in operations management and supervision within a casino or hospitality environment.

• Proficiency with casino management systems and Microsoft Office Suite.

• Deep understanding of gaming operations and regulatory compliance.

• Ability to drive customer service excellence and effectively resolve conflicts.

• Skill in risk management and asset protection.

• Strong organizational and project management abilities.

Additional Skills & Qualifications

• Previous experience as a General Manager, Assistant General Manager, Director of Operations, or in executive casino leadership.

• Experience in a tribal gaming, casino, or hospitality environment.

• Working knowledge of California Gaming Rules and Regulations.

• Experience with gaming analytics, player development programs, and revenue optimization strategies.

• Proven record of improving guest satisfaction scores, operational performance, and profitability.

• Training development, employee relations, and HR administration.

• Experience in recruiting and building high-performing operational teams.

• Strong customer service orientation with a focus on guest loyalty and retention.

• Strategic planning and business development experience.

• Ability to collaborate effectively with cross-functional teams, including operations, marketing, finance, and human resources.

Why Work Here?

You join a professional, results-oriented environment that values strategic thinking, operational excellence, and continuous improvement. The organization offers a stable daytime schedule with flexibility around start times, supporting work-life balance while still providing meaningful leadership responsibility. You have the opportunity to shape the guest experience, influence business strategy, and lead a large, diverse team in a dynamic hospitality and gaming setting. Your expertise is recognized, and you are empowered to make impactful decisions that drive performance, innovation, and long-term success.

Work Environment

This is a full-time leadership role based on-site in a casino environment. The typical schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m., with some flexibility on start times to meet operational needs. The General Manager spends significant time on the casino floor, in back-of-house areas, and in office settings, working closely with operations, marketing, finance, and human resources teams. The role regularly uses casino management systems and the Microsoft Office Suite to monitor performance, manage budgets, and support decision-making. The environment is fast-paced and guest-focused, requiring a professional appearance and demeanor at all times.

Job Type & Location

This is a Contract to Hire position based out of Vallejo, CA.

Pay and Benefits

The pay range for this position is $48.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Vallejo,CA.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.