ServiceNow Business Analyst

Our client is looking for a remote DHS ServiceNow Business Analyst opportunity. This individual will be responsible for translating technical tams and clients to collect, clarify, and analyze business requirements. This individual will work directly with stakeholders, serving in both Business Analyst and lead roles and must be able to communicate effectively with all team members. The Business Analyst will serve as a translator between technical teams and the clients business community to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions are developed. The Sr. Business Analyst will play a pivotal role in successfully understanding and translating requirements into user stories for the development team and becoming the team SME on business requirements. This role will be responsible for gathering requirements, writing user stories, and testing our applications to meet client needs. Strong communication, critical thinking, and attention to detail are paramount to the success of our projects and the satisfaction of our clients.

Salary ranges from $80-100,000 based on experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Bachelors degree in related field


Active DHS public Trust or active government clearance

Minimum 6 years' experience of IT experience
Strong experience independently eliciting requirements from stakeholders
Strong experience translating requirements into specific, scoped user stories
Experience working with stakeholders to understand and prioritize requirements
Experience creating documentation including process mapping, role matrixes, etc.


Experience manually testing user stories
Ability to facilitate sprint ceremonies and other ad hoc meetings as needed
Strong verbal and written communication skills
Experience or willingness to quickly learn gherkin syntax for user story acceptance criteria
Experience working in an agile environment


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.