Data Center NOC Systems Manager

Job Description

Job Description

Data Center NOC Systems Manager  - Sumner, WA 
This opportunity is working directly with a mission-critical data center colo provider. This firm provides data center solutions custom-fit to the requirements of their client's mission-critical operational facilities. They provide reliability of mission-critical facilities for many of the world's largest organizations facilities supporting Enterprise Clients. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. 

We are looking for an experienced Data Center NOC Systems Manager to support a critical data center. The Data Center NOC Systems Manager will be responsible for on the management of the operation, preventive maintenance and monitoring systems and support of critical infrastructure - eg: high-density server cabinets, environmental and EPMS (Electrical and Power Monitoring Systems), electrical distribution, BAS Systems (Building Automation Systems), or BMS System (Building Monitor Systems) and control systems.  The Critical Facility Systems NOC Manager will as provide support for colo customers for IT hardware via Remote Hands Services.

Responsibilities:

• Operate and Manage controls and building automation systems platforms such as Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS) in a data center environment - testing and operations
• Manage a team of NOC Technicians
• Supervise the on-site management of subcontractors and vendors, ensuring that all work is performed according to established practices and procedures
• Establish performance benchmarks, conduct analyses and prepare reports on all aspects of the critical facility monitoring and controls systems
• Work with IT managers, Facilities Managers, and other business leaders to coordinate projects and optimize plant safety, performance, reliability and efficiency
• Monitor and administer MOPs and SOPs for all work on critical facilities / data center facility equipment controls systems
• Schedule work activities, within specified change control / management protocol
• Provide emergency support when needed on critical controls systems onsite
• Manage, monitor, maintain, and act as incident first-response for liquid cooling cabinet system to ensure optimal thermal management
• Manage, run diagnostics, and troubleshoot infrastructure monitoring systems to maximize system uptime and visibility and ensure SLAs are maintained
• Perform Remote Hands / Smart Hands services for tenants using exceptional customer service skills, including racking, cabling, hardware diagnostics on compute and network equipment
• Conduct routine facility rounds and respond to emergency infrastructure alerts during the night shift
• Provide support for the facility team during maintenance activities and incident response 
• Operate software to allow for the site infrastructure equipment and systems to perform without error in obtain maximum up time
• Troubleshoot system errors and conflicts within the software and operating systems
• Adhere to and review existing facility operating procedures (MOPs, SOPs, EOPs) and participate in defining and refining new ones as it pertains to control processes
• Monitor contractors and vendors for procedural, safety, environmental, risk mitigation and "stop work" process compliance with established SOPs and Policies
• Communicate effectively and provide team with updates to mitigate risk, safe operations and shift coordination
• Uphold our high standards of excellence in facility operation and appearance as well as respectful interpersonal conduct with colleagues and customers alike
• Monitoring fire detection and suppression systems, battery monitoring along local area network (LAN) mapping and records keeping
• Repair and Troubleshoot controls systems and hardware (relays, controllers, etc.)Possess working knowledge on data center unique access systems and CCTV systems
• Manage the integration of a new computerized maintenance management tool (CMMS) for all software and hardware systems along with all datacenter infrastructure systems
• Oversee  and manage all change management and controls system upgrades while maintaining 100% uptime on all existing equipment
• Direct and monitor subcontractors (onsite and offsite) including scheduling, resource management and coordination of design, construction and start-up services as needed. Construction trades generally include various electrical, mechanical and equipment suppliers
• Install, coordinate, and wire BMS / HVAC controllers and field devices including low voltage cable terminations
• Troubleshoot BAS systems including corrective actions and discuss with technical support problems related to maintenance or operation of equipment
• Collect data and performs datacenter rounds and system readings
• Develop process documentation and training materials
• Manage the installation and wiring of BAS controllers and field devices including low voltage cable terminations
• Execute troubleshooting of BAS systems including corrective actions
• Perform QA / QC of BAS and integrated systems using BAS software tools
• Manage OpEx budgets
• Maintain a constant state of readiness in support of the mission goal of 99.999% uptime

Qualifications:

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience
• Critical Facilities / Data Center infrastructure operations and management software experience
• Working knowledge of Networking, routing and switching protocol, and networking equipment such as Cisco, Moxa, Ubiquity, etc  / communication protocols such as Modbus, TCP/IP, and BACnet and the ability to resolve network and hardware problems in a timely manner
• Ability to monitor network performance and proactively identify areas for improvement and optimization
• Troubleshoot to resolve or identify an equipment malfunction or failure
• Certification or relevant experience in cybersecurity principles and best-practices
• Ability to implement, document, and maintain network hardware and network security
• Experience installing and troubleshooting low-voltage control system wiring
• Hands-on experience with one or more building automation / industrial control systems ( Honeywell, Alerton, Distech Controls, Tridium Niagara N4, Allen-Bradley, StruxWare etc)
• Preferably 5+ years experience with DCIM, Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS)
• 3-5 + years of Data Center Leadership / Management a must
• Experience supervising a technical data center operations staff
• PLC / ALC Experience
• Experience and proficiency using a Computerized Maintenance Management System (CMMS)
• Process and procedure development experience (SOPs, MOPs, EOPs, etc)
• Ability to follow company and site safety requirements, comply with OSHA standards
• Analyze and prepare documents, reports and correspondence
• A PLUS - Previous experience in the Military / Military Veterans ; Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.
• Ability to successfully work independently; Self Starter and should prioritize well
• Effective Communicator- emails, phone, meetings. Strong organizational, communication, and reporting skills
• Ability to multitask, establish priorities, delegator, manage conflicts; Highly organized with proved project management abilities
• Superior analytical, planning and problem resolution skills Knowledge of Company Services and operations structure and support operations
• MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) - ability to create complex reports, forecast modeling, etc.

Submittal Instructions: 
Please apply directly by clicking the link below, alternatively you can forward your resume directly to:  View email address on ziprecruiter.com

After applying, if you have further questions, you may call View phone number on ziprecruiter.com and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at,