Practice Assistant- Administrative

Practice Assistant Administrative (Medical Receptionist)

Location: Lexington, MA | Onsite | 3-Month Contract Schedule: MondayFriday, 8:30 AM 5:00 PM

Sigma Inc. is currently seeking a Practice Assistant Administrative to support Beth Israel Lahey Health Primary Care in Lexington, MA. This onsite contract opportunity is ideal for a healthcare administrative professional with experience in medical front desk operations, Epic EMR, patient communication, scheduling, and customer service.

The Practice Assistant will provide administrative and front desk support for a primary care practice. The ideal candidate will have strong communication skills, experience supporting patients and providers, and the ability to manage scheduling, phone inquiries, and daily administrative tasks in a fast-paced healthcare environment.

Responsibilities:

• Provide front desk and administrative support for daily primary care operations.
• Welcome and assist patients with professionalism and excellent customer service.
• Answer incoming calls and assist patients with questions, scheduling, and appointment-related needs.
• Schedule, reschedule, and confirm patient appointments using Epic EMR.
• Update and maintain accurate patient information and records.
• Support patient check-in/check-out processes.
• Communicate effectively with providers, clinical teams, and patients.
• Perform administrative tasks including data entry, documentation, and record management.
• Maintain patient confidentiality and comply with HIPAA guidelines.
• Support overall clinic workflow and team coordination.

Required Qualifications:

• Previous experience in a medical office, healthcare administration, front desk, or patient access role.
• Epic EMR experience is required.
• Strong customer service and administrative skills.
• Experience answering phones and handling patient inquiries.
• Excellent communication, organization, and attention to detail.
• Ability to work onsite MondayFriday, 8:30 AM 5:00 PM.
• Must be separated from Beth Israel Lahey Health (BILH) for at least 6 months to be eligible (including permanent, per diem, and contract positions).

Preferred Qualifications:

• Previous call center experience.
• Experience in primary care, outpatient clinics, or hospital environments.
• Familiarity with patient scheduling and healthcare workflows.