Front Desk Specialist

Join a mission-driven organization where your work truly makes a difference. Centerpoint Health is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) dedicated to improving the physical, social, and mental health of adults, children, and families throughout Southwest Ohio. We are a caring, compassionate, and collaborative organization — and we are growing! Why You’ll Love Working Here Make a meaningful impact in underserved communities Join a supportive, mission-driven, and compassionate team Be part of a growing organization with opportunities to expand your skills Collaborate closely with leadership and play a key role in organizational success Position Summary Performs front-office duties. Completes day-to-day administrative tasks such as greeting patients, answering phones, assistingpatients with paperwork completion; triages phone call requests to appropriatedepartment. Provides backup for patient checkoutprocess, andis cross-trained toassistwith back-office functions. Notifies staff of patient check-in to enable efficient patient flow.Answersgeneral questionsabout the practice. Job Duties Serve as the preliminary “greeter” and contact for both walk-ins and callers. Answergeneral questionsabout the practice. Complete front-office functions, including answering phones, patient check-in, confirmation of income, benefits, and insurance within the patient’sCenterpointHealth electronic health record (EHR). Offer sliding fee discount ifappropriate. Record and update contact information, completion of forms, collection of payments, and any other required functions to preparepatientfor services. Notify staff of patient check-in to enable efficient patient flow. Schedule management; record and reschedule appointments as directed. Schedule appointments with Outreach & Enrollment for individuals interested in insurance enrollment. Complete follow-up calls and remindercallsfor appointments. Operate office machines and manage mail, faxes, and other incoming or outgoing communications. Record requests for records,labsand imaging, andmonitorthat practice has received them. Provide records to clinical staff for review. Follow up on data not received. Communicate with clinical and administrative staff to addresspatientneeds. Perform data entry andassistwithdocumentationas necessary.Complete other clerical duties, as well as specialprojects asassigned by the supervisor. Other duties as assigned. Certifications/Credentials Education:High school diploma or equivalent. Experience:Minimum of one year of experience in administrative support in a health care setting. Experience in an outpatient setting and/or in community health preferred. Additional Skills/Qualifications Outstanding interpersonal and customer service skills, working with diverse populations and a broad spectrum of staff and inquiries. Ability to ensure patient confidentiality and compliance with HIPAA regulations. Ability to multi-task.Assistwith form completions,monitoringregistries, providing screening tools andsurveys;files, and records in a confidential,accurate, andtimelymanner. Ability to handle patients with special needs, by accessing language lines, and TDD lines. Possess basic mathematical skills. Ability to transcribe, input, and record data without errors. Proficient computer skills, including Microsoft Office. Electronic medical record experience preferred.

• This position is contingent upon a successful credentialling, background check and drug screen.
• For more information about Centerpoint Health go to

Centerpoint Health is an equal opportunity employer who values diversity and is committed to creating an inclusive environment for all employees. Job Type: Full-time 401(k) matching 403(b) matching Employee assistance program Health insurance Life insurance Paid time off #J-18808-Ljbffr Centerpoint Health