Junior IT Support Specialist

Junior IT Support Specialist

ABOUT PLUMB

At Plumb, we operate in the world behind private wealth.

Since 1996, we've helped ultra-high-net-worth families, family offices, and their trusted advisors manage the financial details that keep their lives and businesses running smoothly. Our work is built on accuracy, discretion, accountability, and exceptional service.

With more than 50 employees, Plumb continues to grow and invest in technology that makes our people more effective and our operations more secure.

We're building a modern, cloud-first organization powered by Microsoft technologies, cybersecurity, AI, and automation. Our culture is guided by 13 Principles emphasizing ownership, integrity, continuous improvement, and service excellence.

THE OPPORTUNITY

Build your IT career where technology, financial services, and innovation meet.

We're looking for a Junior IT Support Specialist who enjoys solving problems, helping people, and learning new technologies.

This is more than a traditional helpdesk position. You'll support the technology that keeps our organization running while gaining hands-on experience with Microsoft 365, cloud administration, cybersecurity, endpoint management, and emerging AI tools.

You'll work closely with our IT leadership and software engineering team, building practical technical skills while helping employees work securely and efficiently.

For someone early in their IT career, this is an opportunity to develop a broad technical foundation and grow toward systems administration, cloud technologies, cybersecurity, or IT operations.

KEEP OUR PEOPLE CONNECTED AND PRODUCTIVE

You'll be a trusted resource for employees across the organization, helping resolve everyday technical challenges and ensuring our systems work as intended.

Your responsibilities will include:

• Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and basic networking issues.
• Configure, deploy, troubleshoot, and maintain Windows laptops and employee devices.
• Assist employees with password resets, multifactor authentication, and account access.
• Support new-hire technology onboarding and employee offboarding.
• Troubleshoot technical issues with professionalism, patience, and a customer-service mindset.

SUPPORT OUR MICROSOFT CLOUD ENVIRONMENT

You'll gain practical experience managing the systems and tools that support our business.

• Create, update, and disable employee accounts using Microsoft 365 and Microsoft Entra ID.
• Assist with Microsoft 365 licensing, security groups, shared mailboxes, and user permissions.
• Support Microsoft Teams, SharePoint, Exchange Online, and Intune.
• Help deploy software, manage endpoint policies, and maintain device compliance.
• Partner with IT leadership to identify vulnerabilities, enforce security policies, and resolve technical issues.

HELP PROTECT WHAT MATTERS

In a business serving private wealth clients, information security and confidentiality are essential.

You'll help maintain a secure technology environment by:

• Processing access requests in accordance with company security policies.
• Supporting cybersecurity awareness and phishing prevention initiatives.
• Assisting with SOC 2 documentation, evidence collection, and audit preparation.
• Maintaining accurate technology inventories, standard operating procedures, and IT documentation.
• Helping ensure employees have appropriate, secure access to the tools they need.

EXPLORE AI AND AUTOMATION

Technology is changing how businesses operate, and Plumb is embracing that opportunity responsibly.

You'll have exposure to:

• Enterprise AI platforms, including Microsoft Copilot, ChatGPT Enterprise, and Claude.
• Secure AI deployment, access management, and governance.
• Internal automation initiatives developed alongside our software engineering team.
• Technology improvements that reduce repetitive work and increase employee productivity.

You don't need to be an AI expert. We're looking for someone curious, adaptable, and excited to learn.

WHAT SUCCESS LOOKS LIKE

Success in this position means employees can rely on technology rather than struggle with it.

• Employees receive responsive, professional technical support.
• New hires have the equipment, accounts, and access they need on day one.
• User permissions and company devices remain secure and properly managed.
• IT documentation and asset inventories stay accurate and organized.
• New technologies are introduced thoughtfully, securely, and effectively.

WHAT YOU'LL BRING

We're looking for someone with a strong technical foundation and a genuine interest in developing their skills.

• 1-3 years of experience in IT support, helpdesk, or systems administration.
• Working knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, and Windows environments.
• Familiarity with basic networking concepts, including TCP/IP, DNS, and VPNs.
• Strong troubleshooting and problem-solving abilities.
• Clear communication skills and a service-oriented approach.
• Ability to manage competing priorities, follow established processes, and maintain confidentiality.
• Willingness to learn, accept feedback, and take ownership of your work.

HELPFUL EXPERIENCE

The following experience would be valuable but is not required:

• Microsoft Intune, PowerShell, Defender, or Azure.
• Cybersecurity best practices or SOC 2 compliance.
• Microsoft technical certifications, including Microsoft 365 Fundamentals or Modern Desktop Administrator.
• Exposure to AI tools, automation, or cloud-based business systems.

THIS ROLE MAY BE A GREAT FIT IF...

• You're early in your IT career and ready for more responsibility.
• You enjoy helping people just as much as working with technology.
• You're the person others turn to when something isn't working.
• You like understanding how systems work rather than simply following troubleshooting instructions.
• You're interested in cybersecurity, cloud administration, and emerging AI technologies.
• You value accountability, continuous improvement, and doing things the right way.

BENEFITS

Plumb offers a competitive benefits package designed to support your health, financial well-being, and future.

• Medical Insurance: Employer-paid contributions covering 80% of the employee's base plan and 50% of dependent coverage, with HMO, PPO, and HSA options.
• Dental & Vision: Employer covers 80% of the employee's selected dental EPO plan, with additional dental and voluntary vision options available.
• Tax-Advantaged Savings: Access to Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care plans.
• 401(k) Retirement Plan: Traditional and Roth 401(k) options, with employer matching available after one year of eligible full-time employment.
• Life & AD&D Insurance: $50,000 in employer-paid life insurance coverage and AD&D benefits after one year, with optional additional coverage available.

Benefits are subject to eligibility requirements, waiting periods, and plan terms.

WHY PLUMB?

At Plumb, you'll have the opportunity to work in an established financial services organization that's actively investing in its technology future.

You'll gain exposure to Microsoft cloud technologies, cybersecurity, enterprise AI, and automation while collaborating directly with IT leadership and engineering professionals.

We value people who take initiative, ask thoughtful questions, and want to grow professionally.

Your next IT role should help you build your future, not just resolve today's tickets.

If you're looking for an opportunity to expand your technical skills, contribute to meaningful projects, and grow alongside an evolving technology organization, we'd like to hear from you.

Join Plumb and help us build a smarter, more secure, and more connected workplace.