Convention Services Manager

Hotel Convention Services Manager

As a Hotel Convention Services Manager, you will play a pivotal role in orchestrating flawless events and conventions, ensuring the highest level of service and guest satisfaction. From corporate conferences to social gatherings, you will oversee the planning, coordination, and execution of all aspects of the event, working closely with clients and internal teams to create unforgettable experiences. This is a challenging and rewarding opportunity for an individual with a strong passion for hospitality and event management.

Essential Job Functions:

• Collaborate with clients to understand their specific event objectives and requirements.
• Develop customized event proposals, including detailed budgets, timelines, and layouts.
• Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
• Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
• Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
• Manage event budgets and expenses, closely monitoring costs and identifying opportunities for cost savings.
• Anticipate and resolve any operational challenges or issues that may arise during events.
• Stay up-to-date with industry trends and best practices, continually seeking innovative ways to enhance the guest experience and drive event success.

Qualifications:

• Minimum of 2-3 years of experience in hotel event planning or convention services, preferably in a luxury hotel setting.
• Strong knowledge of event planning and execution processes, including logistics, audio-visual requirements, and food and beverage coordination.
• Exceptional organizational and time management skills, with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and vendors.
• Proven ability to work under pressure, remaining calm and composed in fast-paced environments.
• Attention to detail and a passion for delivering extraordinary guest experiences.
• Proficiency in event management software and Microsoft Office Suite.
• Flexibility in working hours, including evenings, weekends, and holidays.

Required Skills and Abilities:

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Performance Standards:

• Customer Satisfaction:
• Work Habits:
• Safety & Security:

Salary: $65,000-$67,000