Mainframe VTAM Engineer

Role Description

Resolves complex technical issues for Truist's Network applications.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Qualifications

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Requirements

• VTAM/Network, IBM Mainframe.
• VTAM / SNA (EE Configurations) / TCP/IP Experience.
• Encryption and certificate management.
• Familiarity with network security protocols (IPSec, AT-TLS, SSH) and network monitoring (Omegamon, NetMaster, Traces).
• Experience with logical connectivity between applications and mainframe subsystems.
• Knowledge of Coupling facility support, High Availability and Automation.
• Familiarity with parallel sysplex (GDPS), IBM System utilities.
• Bachelor's degree and six years of experience or work experience equivalent.
• Banking or financial services experience.
• Rotation of on-call support and occasional weekend work.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (also prorated) and paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available depending on the position and division.