General Manager
Holiday Inn Express Knoxville Downtown
Kana Hotel Groupsmission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the a member of our team you will be expected to contribute your talents and energies to improve the environment and quality of the company as well as the companys return you will be given opportunities to grow and advance in your career.
Kana Hotel Group is proud to offer the following benefits:
- Medical
- Vision
- Dental
- 401K
- Immediate Pay- earned wage access!
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term/short term disability
- Life insurance
Primary Responsibilities
- Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel
- Driving employee engagement by serving as a working leader to all team members
- Monitors and Controls labor scheduling (once a week) and inventory (at least every 2 weeks)
- Participate in P&L review
- Aims to meet or exceed budgeted Gross Operating Profit
- Conflict resolution for guest services and internal team members
- Enforces and Evaluates cash and credit card procedures by company and brand standards
- Collaborate with Corporate on all accounting including accounts payable and receivable
- Management of payroll submission approval and all employee maintenance files
- Provides leadership and support to all department managers
- Collaborates with ownership and management to strategize operational procedures and company goals
- Conduct regular meetings with department managers and team members for updates and training
- Conduct employee meetings such as interviews performance evaluations disciplinary action and terminations
- Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms
- Various reporting requirements for P&L guest service personnel administration
- Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement
- Determining staff hiring needs recruitment and collaborating with department managers
- Ensuring satisfactory scores with brand by preparing for audits evaluating results and driving overall improvements
- Other duties as assigned
Education/Experience
- 1-3 years of Hospitality experience required
- Previous management experience
- Must be certified by hotel brand as required
- Bachelors Degree in Hospitality or Business preferred
- Ability to plan and organize the activities of others
- Ability to express ideas clearly using effective word choice grammar & tone both in written and oral communications
- Knowledge of local geographic area knowledge area businesses & services major highway/street information and community events & attractions
- Ability and flexibility to work various shifts including nights weekends and holidays
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
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