Call Center Specialist I

Call Center Specialist I Location: Pittsford NY Hours: Full Time What does a Call Center Specialist do at Canandaigua National Bank? The Call Center Specialist is responsible for providing superior banking assistance to current and prospective customers via telephone and chat. The specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all customers with convenient, enjoyable and efficient service for all of their banking and financial needs. This role has the possibility of working hybrid. Responsibilities Contribute to the team success by answering incoming calls placed by CNB customers. Successfully complete training associated with product lines, internal operations and customer service functions. Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services. Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need. Accurately log and manage customer activity and communication in the appropriate systems. Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti‑fraud and anti‑money laundering policies. Qualifications A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training. A minimum of one (1) year of experience in a customer service focused role. A minimum of one (1) year of banking experience. Excellent communication and interpersonal skills. Ability to work within a fast‑paced team environment and prioritize tasks in the face of conflicting priorities. Ability to work in a confidential and time‑sensitive environment is essential. Moderate ability to analyze and categorize data. Compensation range: $23.50/hr. Benefits Medical, dental, vision, FSA, HSA options for both part‑time and full‑time employees. Medical coverage is also offered for domestic partners. Paid holidays, vacation, and sick time. Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). Training & development opportunities. Tuition assistance. Community focused volunteer opportunities. Award‑winning wellness program that promotes a solid work/life balance. Banking perks and discount programs. Equal employment opportunity, including veterans and individuals with disabilities. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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