Customer Operations Coordinator

Customer Operations Coordinator

At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard waywith real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way because, in the end, it's worth it. Spindrift sparkling water is available nationwide, and Spindrift Tea and Spindrift SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.

We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company's distribution network. This position is responsible for managing the end-to-end order lifecycle, ensuring customer orders are accurately processed, fulfilled, and delivered while balancing customer requirements, inventory availability, transportation constraints, and operational priorities. The role serves as a key liaison between Sales, Supply Chain, Logistics, Finance, and Customers to ensure exceptional service levels and operational execution. Success in this position requires strong critical thinking, systems expertise, problem-solving capabilities, and the ability to manage multiple priorities with a sense of urgency in a fast-paced environment.

Order Lifecycle Management

• Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment, delivery, and invoicing.
• Monitor and prioritize a high volume of customer orders across multiple fulfillment locations and customer ship-tos.
• Ensure customer orders are processed accurately and in compliance with customer-specific requirements and service expectations.
• Proactively identify and resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact.

Customer & Operational Support

• Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution.
• Partner with Sales and Customer teams to manage customer-specific programs, product launches, and service requirements.
• Coordinate customer compliance requirements, routing instructions, delivery appointments, and portal-based order management activities.
• Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies.

Logistics & Fulfillment Coordination

• Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners.
• Monitor shipment execution and delivery performance to ensure orders are delivered on time and in full.
• Investigate and resolve transportation, warehousing, and fulfillment issues impacting customer service

Cross-Functional Collaboration & Continuous Improvement

• Identify process improvement opportunities that increase efficiency, improve service levels, and reduce operational risk.
• Participate in projects related to systems enhancements, process optimization, and operational scalability