UFC GYM Fitness Sales Manager

Benefits Free uniforms Health insurance for eligible employees Vision insurance for eligible employees Dental insurance for eligible employees Opportunity for advancement Training & development Bonus based on performance for eligible employees Employee discounts Company parties Competitive salary Flexible schedule Paid time off Tuition assistance Wellness resources General Summary The Fitness Sales Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. They deliver great member service along with Private Training and Supplement revenue. They address member concerns, employee relations issues, oversee scheduling and time‑keeping activities, communicate and enforce company and club policies, and achieve revenue goals pertaining to Private Training and Supplements. They are required to be available 7 days a week, including both morning and nights. Essential Duties & Responsibilities 1) Sell and Conduct Private Training & Small Group Training with Members Sells training sessions; executes prospecting strategy; conducts guest tours; completes sales of staff when needed through the Turn‑Over process. Services Intro PT packages, builds value, and re‑signs clients on full programs to hand off to the coaching staff. Prospects members in person and digitally to generate complimentary appointments to sell personal training programs. Ensures accurate administration of client programs, supplement purchases, measurement tracking, and workout programs; arrives on time, prepared and attentive for training appointments. Assists in all revenue‑generating activities, including but not limited to complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc. Responsible for achieving monthly revenue objectives set by the Company for Private Training and Supplements. Reviews daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff to identify issues and clarify behaviors needed to achieve club sales goals; administers company policies as they relate to the sales process. Independently schedules and manages client appointments to ensure optimal time management and service delivery. Coordinates directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintains up‑to‑date scheduling records and makes adjustments to accommodate changes or cancellations. Oversees the full scheduling lifecycle for individual client appointments. 2) Club Administration Works with the Fitness Manager to ensure coaches are productive, revenue and service goals are properly communicated, and the club remains on track to attain daily, weekly, and monthly financial goals. Sets monthly, weekly, and daily goals and objectives consistent with or above those of the Company; conducts monthly, weekly, and daily meetings with coaches to review performance and operations and offer direction, motivation, and guidance toward achieving personal and club goals. Handles member service matters such as providing tours of the club, explaining services offered by the Coaching Department, and signing members up for training agreements and appointments; mediates member issues and concerns in a timely and effective manner, escalating issues when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts the Operations staff of repairs and maintenance needs; personally conducts facility walk‑throughs daily. Supervises coach sales activities; reviews agreements and prepares daily paperwork. Complies with operational procedures in the club and follows up with compliance checks through monitoring of club systems and employee performance. Organization Relationships The Fitness PT Sales Admin reports directly to the Fitness Manager and/or General Manager, communicating and enforcing all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees. Required Qualifications Knowledge, Skills & Abilities In‑depth knowledge of Personal Training techniques from assessment to program design, and sales. Ability to operate and adjust all fitness equipment. Knowledge of company policies, practices, and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; friendly, enthusiastic, and positive attitude. Customer‑service focus; responds professionally to requests and inquiries from guests, members, and staff. Understands and follows oral and written instructions; communicates clearly and concisely. Strong organizational skills; understands basic record‑keeping practices and procedures; demonstrates ability to organize and prioritize multiple tasks. Computer‑proficient with basic skills in Microsoft Word and Excel. Adheres to meal and rest break periods; clocks in and out for all shift times. Required Experience Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum 2 years of related experience. Experience in management/employee relations preferred. Physical Requirements Regularly required to stand. Physical effort required includes lifting heavy weights, squatting, bending, reaching, spotting, prolonged standing and walking; must be able to frequently lift and/or move up to 45+ lbs. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. #J-18808-Ljbffr UFC GYM - Whitestown, IN