Bilingual Customer Service Representative
$18 per hourAlorica
Bilingual Customer Service Representative Location: 1440 Goodyear Dr, El Paso TX 79936 Employment Type: Full-time , $18/HR Supporting: Financial Services About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
- High school diploma or GED
- Must have at least 6 months of customer service
- Bilingual English/Spanish
- Sales experience
- Must not be on any corrective action or performance plans
- Must have held your current position for 6 months
- Must have relevant industry/program experience
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs designed to support career growth and advancement
- Professional and personal development through open-access courses via Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
- Monthly MLBA activities and employee engagement events
- Monthly birthday celebrations and employee appreciation days
- Company spirit week activities
- Local restaurant discount partnership with Peter Piper Pizza
- Dedicated mother's room
- Relaxation lounge with comfortable seating and TV access
- Alorica Café with fresh ready-to-go meals
Vacancy posted 6 hours ago
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