Mandarin Customer Support Representative - Taiwan

Job Description

Job Description

ASEA Taiwan is looking for a talented and enthusiastic English & Mandarin-speaking - Associate Support Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. Working perks include working in a brand new, very cool, office space coupled with great opportunities for personal and professional growth.

This position is located in Taipei Taiwan in our office location. Working hours are 9am-6pm.

There will be a training portion for the first 4 weeks - Training hours are 8am-4pm until training is completed.

SUMMARY:

The Call Center assists ASEA Brand Partners and customers on will call services, inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and Mandarin (any other language such as Cantonese will be an added advantage)

CALL CENTER RESPONSIBILITIES:

• Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
• Provide customers with product and service information.
• Fulfill requests, complete transactions, and enter new customer information into the system accurately.
• Follow up to customer calls and escalate unresolved problems where necessary.
• Update job knowledge by participating in training and educational opportunities.
• Work as an integral part of the call center team.
• Follow all call documentation requirements.
• Other duties as assigned. (Translations, CBEC/HK projects)

QUALIFICATIONS:

• High school diploma or equivalent.
• Fluent in business-related English & Mandarin. Other languages a plus (verbal, written, comp).
• Previous experience in customer service and retail operation.
• Experience with Direct Sales or Network Marketing industry strongly preferred.

• Strong communication and organizational skills.
• Able to work independently and be an adapt problem solver.
• Shift working hours will be required at later stage.
• Friendly, flexible, dependable, and professional.
• Great attention to detail and ability to multitask.

• Computer literate in Microsoft Office, internet, and CRMs.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage.