Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY:
Rebecca has been a dedicated State Farm agent for over nine years, helping families and individuals protect their assets and achieve peace of mind. She is actively involved in the community, participating in festivals, outreach programs, and financial literacy workshops.

Our agency prides itself on a warm, inclusive, and collaborative office culture. We believe in open communication, professional growth, and creating a family-oriented environment where both our team and clients feel valued.

We currently have a team of four experienced professionals who specialize in different aspects of insurance and customer service. We offer competitive salaries, professional development opportunities, and team perks such as retreats, lunches, and incentive programs to recognize exceptional performance.

Our office is modern and welcoming, reflecting our professionalism and commitment to excellent service. If you're looking for a workplace that values teamwork, community, and growth, wed love to meet you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rebecca Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.