General Manager

General Manager

Melty does grilled cheese in a whole new way. We're all about crave-worthy melts, great vibes, and unforgettable guest experiences. We're looking for a dynamic, people-focused General Manager to lead our team, run day-to-day operations, and bring the Melty experience to life in a fun, fast-paced environment.

The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, including guest experience, team leadership, financial performance, and operational excellence. This role requires strong leadership, clear communication, attention to detail, and the ability to execute company standards with minimal oversight. The GM leads by example and ensures all team members consistently meet performance and service expectations.

This role is a key leadership position within a growing brand. High-performing General Managers will be considered for expanded multi-unit oversight, training roles, or operations leadership as Melty continues to grow. Opportunity to help shape systems, culture, and future locations.

Competitive base salary based on experience. Performance-based bonus tied to sales, labor, food cost and Guest Satisfaction results. Benefits may include PTO, meals, growth incentives, and leadership development support. Bi-Weekly Gas Allowance.

Oversees 1 Melty locations with approximately 8 – 12 employees per location. Accountable for sales performance, labor, food cost, and guest satisfaction across both units. Supported by Ownership and Operations with established systems, training and brand standards.

Thrive in fast-paced, hands-on restaurant environments. Enjoy developing leaders and being present in the business. Are comfortable balancing multiple locations and priorities. Take ownership and lead with accountability.

Deliver a consistently high-quality food and guest experience that drives total guest satisfaction. Address guest feedback promptly and professionally, resolving concerns before they escalate. Ensure the restaurant consistently meets or exceeds company standards for quality, service, and cleanliness. Effectively manage labor to meet budget goals while maintaining service excellence.

Coach, evaluate, and hold team members accountable using clearly communicated performance standards. Develop high-potential employees and prepare them for advancement. Build and maintain a strong leadership pipeline, including shift leaders and assistant managers.

Drive profitability through effective cost control, labor management, and operational execution. Oversee inventory ordering, invoice management, inventory counts, and data entry. Create and manage weekly staffing schedules and adjust labor as business needs change.

Ensure all business practices comply with company policies and federal, state, and local laws. Maintain food safety, sanitation, and health standards. Ensure the safety and security of guests, team members, cash, and company assets.

High school diploma or equivalent required. College degree preferred. 3–5 years of management experience, preferably in restaurant, quick-service, or fast-casual environments. Strong leadership, communication, and organizational skills. Ability to communicate effectively with guests and team members. Bilingual skills strongly preferred. Food Handler's Permit (required or ability to obtain). ServSafe® certification (required or willingness to obtain). Reliable transportation, valid driver's license, and proof of insurance. Must have a phone for team communication. Accessible as needed to support restaurant operations; maintains an open-door policy.

Ability to work a minimum of 50 hours per week. Flexible availability, including nights, weekends, and holidays as required. Locations operate within Mall hours, including nights and weekends.

If you're an experienced restaurant leader ready to take ownership of two locations and grow with an exciting brand, we'd love to meet you. There's something about a grilled cheese sandwich—that simple combination of butter, cheese, bread and heat. And grilled cheese is what Melty is built on. All our melts, from the perfectly crafted Four Cheese Classic to the savory Turkey Bacon to the hearty Meatball, take the humble grilled cheese to all new levels of amazing. Melty's ingredients are fresh and real, and when you combine our melts with house-made dipping sauces, tasty soups, hand-tossed salads and delicious desserts, the combination can't be beat.