Quality Supervisor

Description

Supports plant quality performance by supervising hourly Quality Technicians and ensuring quality measurements, metrics, and tests are properly executed, documented, and communicated. Assists the Quality Manager with day-to-day quality system execution and leads defined plant quality initiatives with direction from management. Promotes a floor-level culture of quality and supports internal audit readiness and corrective action follow-through.


Essential Duties and Responsibilities

• Supervise hourly Quality Technicians to ensure coverage, adherence to procedures, and timely completion of assignments.
• Ensure quality measurements, metrics, and tests are performed correctly and documented per the quality system.
• Assist the Quality Manager in daily execution of the plant quality system and prioritize work based on risk and production needs.
• Lead defined plant quality initiatives with direction from management, including containment and verification activities.
• Conduct internal audits and support closure of findings; help maintain readiness for BRC and Chain of Custody requirements.
• Participate when required in the plant safety initiatives when required.
• Train and mentor technicians and plant employees on key aspects of quality requirements, measurement tools, and documentation.
• Support investigation and corrective action activities by collecting data, validating root causes, and verifying effectiveness.
• Maintain calibration and proper use of plant measurement tools and instruments; escalate issues impacting data integrity.
• Promote quality culture on the floor by reinforcing expectations and partnering with Operations to prevent defects.
• Provide accurate shift/weekly reporting on quality activities, audit results, and key issues to plant leadership.

Required Knowledge, Skills, and abilities

• In-depth knowledge of plant quality measurement tools, instruments, and testing methods.
• Working knowledge of basic statistics and ability to interpret quality data and trends.
• Good understanding of BRC standard and the company quality system; ability to support internal audits.
• Strong documentation discipline and attention to detail to ensure accurate records and traceability.
• Ability to train, mentor, and coach hourly team members on quality system requirements and safe work practices.
• Strong collaboration skills to work effectively with Operations, Maintenance, and Quality leadership.
• Ability to prioritize and manage daily workload to support production needs while maintaining quality expectations.
• Proficiency with Microsoft tools (Excel, PowerPoint, Word) for reporting and communication.
• Problem-solving skills to identify issues, support corrective actions, and verify results.
• Professional communication skills and ability to reinforce expectations with consistency and respect.

Other
Work in accordance with all company policies and procedures regarding employment, safety, quality, product safety and legality, security, and regulatory compliance as applicable.


Qualifications
Education: High school diploma required; Associate's degree or relevant technical training preferred.
Experience: 5+ years in a manufacturing environment or 2 years as a Quality Engineer; 1+ year in a quality role preferred.
Additional: Demonstrated internal auditing experience and ability to lead/participate in quality improvement initiatives.