General Manager

Job Summary:

The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.They provide leadership direction and ensure smooth operation and financial return for their location. 

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Employer sponsored Medical insurance
• Dental and Vision insurance options
• Life insurance
• Employee Assistance Program (EAP)
• Scholarship opportunities
• Free college (online) through Point University
• Competitive pay
• Meal credit

COMPETENCIES 

• Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
• High integrity 
• Results oriented 
• Servant leader 
• Perpetuates, builds, protects, and sustains great culture 
• Ability to overcome adversity
• Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)

RESPONSIBILITIES 

Leadership

• Rally team around business framework
• Communicate with the Operator 
• Plan and lead meetings and coachings
• Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
• Lead and oversee the coordination of all aspects of restaurant operations
• Ensure that the restaurant complies with all local, state, and federal regulations
• Be “ridiculously in charge” of the restaurant
• Be a Chief Reminding Officer

Talent

• Build leadership bench
• Coach and develop Managers and Assistant General Managers
• Complete weekly leadership schedule 

Customer Experience

• Analyze monthly and quarterly Customer Experience Monitor reports
• Create memorable dining experiences by exceeding guest expectations
• Ensure the restaurant is a clean and safe environment 
• Trust but verify Managers and AGMs are completing all systems and checklists provided to them

Sales & Brand Growth

• Approve monthly plans for sales and marketing initiatives
• Optimize all sales channels
• Execute monthly community outreach 
• Implement Chick-fil-A Inc.’s seasonal marketing plans 

Financial Stewardship

• Work alongside Human Resources to protect the business from any and all legal claims to our organization
• Investigate and prevent false alarm bills, as well as handle security issues with swift response
• Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
• Manage the budgeting, forecasting, and financial analyses of the restaurant by - Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processes
• Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
• Evaluate Labor Cost performance regularly, which includes - Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each day-part daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive “out of operations hours”
• Ensure restaurant Facilities and Equipment Maintenance Program is being followed
• Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
• Review P&L and use drill down reports to make adjustments before P&L is finalized for the month

REQUIREMENTS 

• Dependable and motivated with a strong work ethic
• Solid track record of success in previous roles including demonstrated career growth
• Discretion and confidentiality, non-disclosure agreement required
• Bachelor’s Degree preferred
• QSR experience preferred
• 4+ Years of leadership experience required
• Valid CA Driver’s License with a good driving record
• Fluent in English required 
• Fluent in Spanish preferred 
• Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

• Must have open availability
• Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.