Member Services Representative - Opener

Job Description

Job Description

Job Summary
The Member Services Representative - Opener 4:30AM - 12:30PM will be responsible for creating a positive, start the day member experience through customer service excellence direct toward valued members, prospects, and guests.
Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including, but not limited to:
• Daily Open - Brand Excellence
• Answer phones with candor and cordiality.
• Assist with a variety of questions.
• Warmly greet and direct new and existing members, guests, and prospects
• Eager to engage new member enrollment
• Tours
• Member account maintenance
• Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.
• Assure club cleanliness and order.

• Customer service and/or fitness experience preferred.
• Basic computer proficiency.
• A passion for people, fitness, and health.
• Upbeat and positive attitude!
• Punctuality and reliability is mandatory.
• Exceptional customer service skills
• Consistently demonstrates a positive and professional way with members and co-workers.
• Exceeds member expectations.
• Strong listener. Ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions
• Use appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing, walking, and often speaking during shift.
• Must be able to lift up to 50 pounds (lbs.) on occasion.
• Materials Safety; proper use and personal protection equipment.