IT Support

Job Description

Job Description

We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong help desk experience with practical networking knowledge across switching, routing, firewalls, and Microsoft-based environments. The role will support daily operations while also contributing to network administration activities tied to organizational acquisition efforts, with a schedule that generally aligns with daytime business hours and may start earlier to support East Coast teams.

Responsibilities:
• Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment.
• Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity.
• Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution.
• Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments.
• Assist with backup processes and recovery readiness to help protect business-critical systems and information.
• Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment.
• Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems.
• Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed.• Hands-on experience in IT support, help desk, or desktop support roles within a business environment.
• Working knowledge of Cisco routers, Cisco technologies, and core networking concepts.
• Experience supporting Aruba switching platforms in a production setting.
• Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies.
• Practical experience with Microsoft platforms and Active Directory administration.
• Understanding of backup technologies, computer hardware support, and system configuration practices.
• Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders.