Desktop Technician

Job Description

Job Description

Job Responsibilities

• Provide end-user desktop support, including hardware, software, imaging, and operating system troubleshooting.
• Install, configure, maintain, and support desktop, laptop, printer, and peripheral devices.
• Perform system imaging, deployment, configuration, and migration of desktops and laptops.
• Troubleshoot and resolve network connectivity issues, including LAN/WAN, VPN, TCP/IP, DNS, and DHCP.
• Deliver printer installation, configuration, maintenance, and troubleshooting support for local and network printers.
• Provide exceptional customer service by responding to technical support requests and resolving issues within established service levels.
• Research, design, test, and evaluate computer hardware and related equipment for commercial and enterprise environments.
• Supervise the installation, configuration, testing, and maintenance of computer hardware and related components.
• Analyze user requirements and recommend appropriate hardware and technology solutions.
• Coordinate hardware testing and verification activities to ensure compliance with technical specifications and quality standards.
• Oversee the development, testing, and modification of hardware prototypes using physical and computer simulation models.
• Collaborate with engineering, product development, sales, marketing, suppliers, and technical teams throughout the product lifecycle.
• Evaluate hardware and software compatibility, interface requirements, and overall system performance.
• Direct and mentor technical support staff, engineering designers, and technicians while providing guidance and performance feedback.
• Assign and monitor technical tasks to ensure timely project completion and adherence to organizational standards.
• Maintain documentation related to hardware configurations, system deployments, and technical procedures.
• Utilize configuration management tools, desktop management software, operating systems, and directory services to administer enterprise environments.
• Troubleshoot complex hardware and software issues while exercising independent judgment to resolve technical problems.
• Ensure compliance with organizational policies, technical standards, and operational requirements during system implementation and support.
• Support continuous improvement initiatives by identifying opportunities to enhance desktop support processes, hardware reliability, and customer satisfaction.

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b