Field Service Manager

Experienced Field Service ManagerWe are seeking an Experienced Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Raleigh, NC. The Field Service Manager will supervise a team of 50 employees including field service supervisors and Field Technicians tasked with repairing construction and equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.Responsibilities:Oversee field and shop repairs including closing work ordersReview financial statementsProcess invoices and collect customer paymentPrepare bids and have oversight of quotes for repairs and maintenance work in a timely mannerReview and evaluate all work orders for accuracyNegotiate and settle customer and internal service disputesControl and evaluate department P & L, including capital expendituresInteract with other department employees and promote a team environmentHandle all employee issues including hiring, mentoring, disciplinarian actions, and terminationsMonitor and schedule for technician training to stay current with technologyComplete performance reviewsAssist with other duties as assigned and directed by the Branch Manager and Corporate Service ManagerQualification:Strong organizational and customer service skillsExceptional time management skills, and the ability to prioritize and complete all tasks requiredShould have a minimum of 5 years' experience previously working in a management capacity in the heavy-duty diesel repair industryMust have excellent verbal and written communication skillsMust have strong customer service skillsStrong computer skillsCompensation: $100k - $120k/year, salary range depends on experience and qualification. Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, STD & LTD, 401k, PTO, Paid holidays, company vehicle with gas card and Paid OEM Training. Stable, long-term career opportunity. Supportive team environment with opportunities for advancement. Modern facility and well-maintained equipment. Shift: Day shift, 7:00 am – 5:00 pm Monday – Friday.